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Forum Discussion
ReadyCloud not working - shows up as offline
Hi, I'm Eugene. I work for the Department of Defense here in the North Chicago area. I recently purchase a Netgear NAS RN102. Was able to get it setup. Enter the Admin panel. Was changing the ...
You need to set the I.P. address, Subnet Mask and Router correctly and under the DNS tab specify the DNS server. The DNS server is usually your router but you can specify a different one as well if you prefer.
Op didn't say whether assigning a static IP through the rrouter fixed the problem, but here is another possibe solution:
I had the same problem with ReadyCloud showing my new NAS 516 as offiline. After some expert Level 3 tech support, it was determined that the 516 came with 6.08 FW. When I set it up, ReadyCloud indicated a FW upgrade to 6.4.0, which I apparently did. The prpblem is that you must update to 6.1.5 FIRST, then from there to 6.4.0. Otherwise there are parts of the FW that do not get activated, and that was causing the problem. The solution was to back up the NAS to an external disk, then do a Factory Defaulr, which wipes the NAS and REINSTALLS FW 6.4.0. The copy everything back from the external drive to the NAS. PROBLEM SOLVED!
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