Forum Discussion

Luminary

May 18, 2016

Solved

ReadyCLOUD Windows client 1.12 not connecting over cellular network

ReadyNAS Ultra2 Plus
RN OS 6.5.0 (New 18-May-2016)
ReadyCLOUD 1.12.1259.456 for Windows (New 18-May-2016)
Windows 10 Home

I'm unable to connect with ReadyCLOUD Windows client over cellular network.
Tested with phone connected to PC and using USB-share method.
I disabled firewall but with no success.
Signing in/out to Netgear server seems to work but always getting endless "Connecting...".

Connecting fine with "readycloud.netgear.com" with both local and cellular network.

I don't know if RC client works if connected to a remote network.

Regards,
Ulf

Desktop client

uffgnu14
Jun 13, 2016
Hi

I just got the opportunity to test ReadyCLOUD windows desktop client over a remote
fixed-line internet connection. I got "Connected(VPN) within 1 1/2 minute and listed
shares could be accessed but no home shares could be seen.

The RC Desktop client seems working (connection-wise) with local and
remote (fixed and cellular) network.

Regards,
Ulf

11 Replies

Replies have been turned off for this discussion

JennC
NETGEAR Employee Retired
May 18, 2016
Hello uffgnu14,

You should be using the upgraded ReadyCloud account which is the same with myNetgear account, please check if you have done the migration to myNetgear account.

Regards,
- uffgnu14
  Luminary
  May 18, 2016
  Hi
  
  Yes, I'm using same as myNetgear account.
  .
  Regards,
  Ulf
  - JennC
    NETGEAR Employee Retired
    May 18, 2016
    Hello uffgnu14,
    
    Can you test if that works when you log in at readycloud.netgear.com?
    
    Regards,
RyeBread
Tutor
May 19, 2016
Hello,
I'm having the Same thing here no WAN on PC
All it says is "online(VPN Disconnected)"

Thanks
- uffgnu14
  Luminary
  May 19, 2016
  Hi mdgm
  
  Yes, working fine on my local network.
  Unfortunate, I do not have access to a remote network in the near future.
  
  Can also add that the Mobile client, version 1.2.3 for Android, is working fine on both local (WIFI) and cellular network.
  
  Regards,
  Ulf
  - mdgm-ntgr
    NETGEAR Employee Retired
    May 20, 2016
    That's unfortunate as testing on a remote fixed line connection is an important step in isolating the cause of this problem.