Hello, I got a new ReadyNAS 102 2-Bay, Diskless RN10200 out of the box yesterday (and put in a third party HDD). So far everything seems is working fine except I am having problems with ReadyCloud. I am running the newest firmware 6.0.4Readycloud is refusing to discover the ReadyNAS. When I am going through the setup process and I try to discover the device, it prompts me to press the Backup or OK button on the front of the ReadyNAS. However, when I do this, it fails and tells me to try again. If I take no action, after three minutes it fails and tells me I did not press the button within three minutes and need to try again. When I do press the Backup button, it fails immediately and gives this same message (even if it's still less than three minutes). I've tried pressing the Backup button once, holding it for 15 seconds, holding it before I click discover, etc. I have rebooted my computer and also rebooted and unplugged the ReadyNAS and tried again with the exact same results. I tried again throughout the day in case it was some kind of problem with the Readycloud service itself that might have later been corrected, but I continuously get the same result. Obviously it won't allow me do anything else with ReadyCloud, because it says I don't have a registered device because it won't let me discover it. So far I have not seen anyone else raise this specific issue. I believe this might be a problem with ReadyCloud more than a problem with the ReadyNAS hardware itself. Everything on the ReadyNAS remains lit and doesn't seem to have an issue on the device itself.Does the browser I'm using matter at all? Is there going to be a new firmware update that corrects this issue?Please help.

Might be worth trying another browser, what are you using now? The GUI on the NAS itself seems to have issues with IE10. Try Chrome?Do you have a run of the mill router, or something more fancy? I think ReadyCLOUD uses ReadyNAS Remote to connect, if there are picky firewalls, that will likely fail.ReadyNAS OS 6.0.5 is promised soon, with a large amount of bug fixes. That may address something for this.

Hello, thanks for responding.I have tried on IE, Chrome and Firefox and all give identical results.I have downloaded the new firmware 6.0.5 and it is still giving me the same result. The only difference now is that when I try to discover the device, it fails immediately after about 3 seconds whether I press the button or not. I'm using an Actiontec PK5000 modem that is pretty basic and I'm pretty sure there are no major firewalls enabled.Does anyone have any ideas?

Discover isn't working for me either (though I haven't tried the hint to press the backup button). Manage, Access, and Browse all do work though. I don't recall exactly how I got started - though I think I created my ReadyCloud account, and then enabled the ReadyCloud service on the RN102 (entering my Readycloud credentials in settings). Could be that the ReadyCloud account is identical to the ReadyNAS Remote account (I did this a while ago)

TNIS79 wrote:Hello, thanks for responding.I have tried on IE, Chrome and Firefox and all give identical results.I have downloaded the new firmware 6.0.5 and it is still giving me the same result. The only difference now is that when I try to discover the device, it fails immediately after about 3 seconds whether I press the button or not. I'm using an Actiontec PK5000 modem that is pretty basic and I'm pretty sure there are no major firewalls enabled.Does anyone have any ideas?Hi~You can just go to the admin page Cloud->Cloud Services, tick ReadyCloud. Enter your cloud account. It's the same as register from cloud wizard.And for discovery behavior, it's like this:1. After factory default , before go to admin page, you can discover your NAS box in cloud portal.2. If you go through the local setup wizard or just cancel it(after factory default, launch https://your_nas_ip will go to local setup wizard first), you cannot discover your box in cloud portal then.3. Now you can press the backup button in the front panel of your RN102/104/312/314 for 5 seconds, and for RN316/516 you can just press up or down button of the touch pad to find a option for turning on discovery. Then you can discover your box in cloud portal.4. If you're already registered into cloud, even you re-turn on discovery, your box cannot be listed in cloud portal discovery page unless you enter the SN and search it. But this one hasn't in the released cloud portal yet. We will update the cloud portal later.

Hi~You can just go to the admin page Cloud->Cloud Services, tick ReadyCloud. Enter your cloud account. It's the same as register from cloud wizard.And for discovery behavior, it's like this:1. After factory default , before go to admin page, you can discover your NAS box in cloud portal.2. If you go through the local setup wizard or just cancel it(after factory default, launch https://your_nas_ip will go to local setup wizard first), you cannot discover your box in cloud portal then.3. Now you can press the backup button in the front panel of your RN102/104/312/314 for 5 seconds, and for RN316/516 you can just press up or down button of the touch pad to find a option for turning on discovery. Then you can discover your box in cloud portal.4. If you're already registered into cloud, even you re-turn on discovery, your box cannot be listed in cloud portal discovery page unless you enter the SN and search it. But this one hasn't in the released cloud portal yet. We will update the cloud portal later.Having the same problem - had managed to register my RN102 in ReadyCloud initially but later removed access. Was trying it out again but it's not detecting my NAS. Also, the serial number search isn't working either. Any ideas?

ReadyCloud won't discover new ReadyNAS 102

31 Replies

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StephenB
Guru - Experienced User
Feb 16, 2015
It does no harm to enable IPv6 on the NAS, and see if that changes the symptoms.
_shaw
Aspirant
Feb 16, 2015
Thanks both. I'll give it a go.
_shaw
Aspirant
Feb 17, 2015
I have enabled IPv6 but I'm not sure it's fully supported by my router. No IP6 settings to play with.

No noticeable change.
krazydav
Aspirant
Feb 18, 2015
IPv6 is disabled on my router. When disabled on the nas the front panel of the nas displayed “cannot connect discovery server.” I still had normal access to the shares. Reset of the router, NAS and attempts at rediscovery using readycloud.netgear.com were unsuccessful. Re enabling it with DHCP enabled for some reason seemed to get it back online.

Very strange.

I also had issues with readycloud, though likely user error, when using static IP. I had access to the shares as usual with the exception of no readycloud and the same front panel display as above. Because things are working now I have stopped button mashing and have not tried reproducing that issue.
_shaw
Aspirant
Feb 18, 2015
Everything else is working fine, its just a minor annoyance. It looks like my issue is not that common and possibly an anomaly with the ReadyCloud service database - which I can't do much about anyway. When I have time, I'll delete my ReadyCloud account backup everything from the NAS. Factory reset and create a new account.

Thanks all for your help.
_shaw
Aspirant
Feb 20, 2015
How peculiar. Switched off the static IP (where it was in a reserved range) and set it to DHCP. A reboot, new ip and suddenly ReadyCloud works! I'll reverse the process and see if that kills it.
_shaw
Aspirant
Feb 20, 2015
Back to a static IP4 address. Reboot. Now ReadyCloud remembers I have a device but reckons its offline. Go to the admin page, cloud tab and it can't find the service.

There is something wrong if ReadyCloud can't cope with DHCP off.
krazydav
Aspirant
Feb 21, 2015
Yep, sounds familiar. I also found that with IPv4 set DHCP and IPv6 off I lost Readycloud.
_shaw
Aspirant
Feb 25, 2015
Problem solved - courtesy of some very helpful forum folk.

If you are going to go for a static IP remember to set up the DNS!

Felt a bit foolish!
krazydav
Aspirant
Feb 26, 2015
Awesome. After reading some of the inputs I clearly had IPv4 static set up incorrectly. I have no need for static IP so will not monkey with it anymore. I will however check the IPv6 issue again when I get some time.

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ReadyCloud won't discover new ReadyNAS 102

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