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Forum Discussion

jbuchal's avatar
jbuchal
Tutor
Jan 10, 2020
Solved

ReadyNAS Can't Connect to ReadyCloud

I just switched internet providers and lost Readycloud access to my NAS.  I dimly recalled that I would have to set port forwarding on the new modem to do this, but when I forwarded Ports 80, 443 and...
  • JohnCM_S's avatar
    JohnCM_S
    Jan 10, 2020

    Hi jbuchal,

     

    Please try logging in to the NAS local admin page then go to Cloud tab, then check if the Internet and Service have a green checkmark on both.

     

    If one or both of them does not have a checkmark, you may try assigning your router's IP address and 8.8.8.8 for the NAS DNS servers.

     

    Regards,

jbuchal's avatar
jbuchal
Tutor
Jan 10, 2020

System > Cloud is not a choice. System > Settings is, and shows http and https both green. There is a Cloud tab, which shows ReadyCLOUD and other cloud services, and has a header over the list of these services that says “Internet Unavailable”.

Nothing whatsoever has a “checkmark”.

I can go into the IPv4 setting and pick new DNS servers, but why should just changing an ISP require that?

Sandshark's avatar
Sandshark
Sensei - Experienced User
Jan 10, 2020
jbuchal wrote:

 

I can go into the IPv4 setting and pick new DNS servers, but why should just changing an ISP require that?

If you had set up a static IP and used your ISP's DNS server in the settings, you likely no longer have access to it.

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