Hi, I'm not able to connect my ReadyNAS to Readycloud. If I go to "cloud" page while administrating the ReadyNAS, and switch on "ReadyCloud" service, it gives me an error: "Something is preventing the ReadyNAS from connecting to ReadyCloud". If I go to "Accounts" section, I see there's already a cloud user which can't be removed or added. If I try to add a new cloud user or delete the existing one, it gives me an error: "This device is joined to ReadyCloud. To remove user please visit ReadyCloud". It seems to be there is some old configuration file when it was joined to the server long back and somehow that needed to be deleted or reset. Please help. Thanks

Hi saulatz, Welcome to the Community! Please check the status of Internet and Service under the Cloud tab. There should be a green check on both of them. If there is none, you may try first assigning a static DNS on the NAS and see if that helps. Regards,

Hi saulatz, We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. The NETGEAR community looks forward to hearing from you and being a helpful resource in the future! Regards,

Hi, Thanks for the reply but I have to travel unplanned for a week. Have no access to the admin page locally. I'll check once I'm back in a week. But as far as I remember, there was no such green check on the admin page of NAS. One the readycloud page, there is no green check either. The NAS has a static IP and a DNS configured. But it's behind a NAT firewall.

I have the Sam problem too. Please help.

saulatz Kamwong We had an issue with the ReadyCLOUD server two weeks ago but that was already fixed. In most cases, you need to reboot the NAS to reconnect to ReadyCLOUD. Are you still not able to connect to ReadyCLOUD? Regards,

ReadyNAS not able to connect to Readycoud

21 Replies

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JohnCM_S
NETGEAR Employee Retired
Oct 13, 2018
Hi saulatz,

Welcome to the Community!

Please check the status of Internet and Service under the Cloud tab. There should be a green check on both of them. If there is none, you may try first assigning a static DNS on the NAS and see if that helps.

Regards,
- saulatz
  Aspirant
  Oct 17, 2018
  Hi, Thanks for the reply but I have to travel unplanned for a week. Have no access to the admin page locally. I'll check once I'm back in a week. But as far as I remember, there was no such green check on the admin page of NAS. One the readycloud page, there is no green check either. The NAS has a static IP and a DNS configured. But it's behind a NAT firewall.
JohnCM_S
NETGEAR Employee Retired
Oct 17, 2018
Hi saulatz,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.

The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!

Regards,
Kamwong
Aspirant
Oct 18, 2018
I have the Sam problem too. Please help.
- JohnCM_S
  NETGEAR Employee Retired
  Oct 27, 2018
  saulatz Kamwong
  
  We had an issue with the ReadyCLOUD server two weeks ago but that was already fixed. In most cases, you need to reboot the NAS to reconnect to ReadyCLOUD. Are you still not able to connect to ReadyCLOUD?
  
  Regards,
  - saulatz
    Aspirant
    Oct 31, 2018
    Hello,
    
    I'm still not able to login. Now, when I'm trying to switch on the RadyCloud service under "cloud" pane in "admin" page of NAS, I get the error: "Something is preventing the ReadyNAS from connecting to ReadyCloud server. Please reboot your ReadyNAS and try again". I have tried to reboot but its the same issue. So basically the ReadyCloud service is "off".
    
    But I have cloud users showing under the "account" pane. If I try to remove the cloud user here, I get this error" This device is joined to ReadyCloud. To remove a user, visit ReadyCloud." I'm confused now as the ReadyCloud service is OFF, so I don't how the NAS is connected to the cloud?
    
    Please help. Thanks!