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Forum Discussion
davesumm
May 23, 2016Luminary
ReadyNAS Online (VPN Disconnected)
RN102 running OS6.5 at home WIN10 x64 Readycloud 1.12 at work Using readycloud.netgear.com i can see my NAS and its contents Using the readycloud app i get "Online (VPN Disconnected)" Was working...
- May 31, 2016
I've always used only lowercase for emails so it can't be that. I also noticed that my PC wouldn't connect to the NAS using explorer without mapping a network drive using the NAS' admin credentials but upon restarting the PC they would disconnect and i'd have to do it all again... Annoying. Even simply clicking on the NAS in 'network' would cause a connection error.
I got sick of it not working so I created another sso login using a different email address. The original was hotmail the new one is icloud. I removed the original from cloud users and signed in with the new one and it all works again. There must be a problem with the way netgear handles the so called migration to SSO.
The iPhone app works fine but the screen & text needs resizing to suit a 6S plus as it currently looks like something from the 90's.
BrianL2
May 31, 2016NETGEAR Employee Retired
Hi davesumm,
Our mobile apps had an update a couple of days ago. Could you give it another try and let us know if the update fixes your problem?
Kind regards,
BrianL
NETGEAR Community Team
davesumm
May 31, 2016Luminary
I've always used only lowercase for emails so it can't be that. I also noticed that my PC wouldn't connect to the NAS using explorer without mapping a network drive using the NAS' admin credentials but upon restarting the PC they would disconnect and i'd have to do it all again... Annoying. Even simply clicking on the NAS in 'network' would cause a connection error.
I got sick of it not working so I created another sso login using a different email address. The original was hotmail the new one is icloud. I removed the original from cloud users and signed in with the new one and it all works again. There must be a problem with the way netgear handles the so called migration to SSO.
The iPhone app works fine but the screen & text needs resizing to suit a 6S plus as it currently looks like something from the 90's.
- BrianL2Jun 14, 2016NETGEAR Employee Retired
Hi davesumm,
There might be a problem with some migrated ReadyCLOUD SSO accounts but most of them are fixed. Anyway, your suggestion to improve the text and screen size of the ReadyCLOUD app for iOS should be posted on this board.
Kind regards,
BrianL
NETGEAR Community Team
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