NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyNAS online (VPN Disconnected)
Hi. I'm running a pair of these units (firmware 6.7.4), one at the office, the other at home. Cannot access either unit remotely via readcloud client v1.15 on PC (windows 10). Backups are still working, and can access shares by logging on to the web portal. This has been going on for a few days now - very frustrating. Have tried reboots to NAS, PC, re-start and re-install readycloud client.
Hi All,
It seems there was a problem on our VPN server that affected the ReadyCloud desktop app and Readynas Remote users, a fix has been provided. Both feature should be running fine now.
Regards,
Marty_M
NETGEAR Community Team
9 Replies
Replies have been turned off for this discussion
Hello DaveSh,
Please try to disconnect and reconnect the readycloud service from the cloud tab on the admin page of the NAS. Also for further isolation try to turn off any firewall, anti virus and any internet server application that may affect the readycloud client.
Welcome to the community!
Regards,
Marty_M
NETGEAR Community TeamHi Marty,
I've tested disabling the firewall and anti-virus; no effect. Disconnect/reconnect both devices from readycloud didn't work either.
Dave.
This happens to me all the time and usually on weekends using the readycloud windows app. It's a netgear VPN server issue that always messes up. Its frustrating! It seems like netgear never fixes this issue and it keeps happening. Then all of a sudden on a Mon or Tues, it'll start working...ike someone rebooted a server and the VPN assigment to NAs devices works again.
Netgear VPN server is up 24/7 not unless it does go downtime due to maintenance but there should be notification sent to support before downtime occurs. For this issue I would recommend to contact support here and raise this issue you are encountering and refer to this forum link.
Welcome to the community!
Regards,
Marty_M
NETGEAR Community TeamSince last Thurs my VPN has not worked on the readycloud app....Online (VPN Disconnected). I have 2 NAS boxes. One local and one remote. I can always see the local one Connected (Local). The remote VPN shows disconnected, but readycloud is working fine via the web is i use chrome. The problem is always with the readycloud app. If I go to the location of the othe NAS, same thing happens. I see local only by VPN Disconnected for the remote box. I have made no software updates on my computers. I have removed and reinstalled readycloud for windows....I've tested it on multiple computers, rebooted both NAS boxes, I have the latst firmware 6.7.5. latest readycloud app: 1.1.15.
Both cannot be accessed via VPN anymore....sounds like a netgear issue again!
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
