ReadyNAS Pro 6 - ReadyCloud login rejected

Question

Hi I have a ReadyNAS Pro 6&nbsp; The firmware has been upgraded to 6.9.1 and it is running really well on that FW.&nbsp;I have been trying to connect to ReadyCloud, but it appears to be rejecting my Login.&nbsp;&nbsp;I enter the Username, Password, click connect, and after a minute, it is giving me an error number: '24002000011'&nbsp;I have 2 green ticks on 'Internet Available' and 'Services Available' . I also have Dropbox enabled and that is running fine.&nbsp;When I login to ReadyCloud, the ReadyNAS is discovered, so I can manage it.&nbsp;Can anyone advise?&nbsp;Here's the syslog:&nbsp;&nbsp;User 'ME@MYDOMAIN.co.uk' was deleted.&nbsp;Reloaded Samba NMB Daemon.&nbsp;Reloaded Samba SMB Daemon.&nbsp;Reloading Samba NMB Daemon.&nbsp;Reloading Samba SMB Daemon.&nbsp;sending signal 15 to procs&nbsp;Logon hours&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF&nbsp;Bad password count&nbsp; : 0&nbsp;Last bad password&nbsp;&nbsp; : 0&nbsp;Password must change: never&nbsp;Password can change:&nbsp; Fri, 22 Dec 2017 20:25:31 WET&nbsp;Password last set:&nbsp;&nbsp;&nbsp; Fri, 22 Dec 2017 20:25:31 WET&nbsp;Kickoff time:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wed, 06 Feb 2036 15:06:39 WET&nbsp;Logoff time:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Wed, 06 Feb 2036 15:06:39 WET&nbsp;Logon time:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;Munged dial:&nbsp;Workstations:&nbsp;Account desc:&nbsp;Domain:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NAS-EA-12-47&nbsp;Profile Path:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \nas-ea-12-47\ME@MYDOMAIN.co.uk\profile&nbsp;Logon Script:&nbsp;HomeDir Drive:&nbsp;Home Directory:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \nas-ea-12-47\ME@MYDOMAIN.co.uk&nbsp;Full Name:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;ME@MYDOMAIN.co.uk&nbsp;Primary Group SID:&nbsp; &nbsp;&nbsp;XXXXXXXXXXXX&nbsp;User SID:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;XXXXXXXXXXXX&nbsp;Account Flags:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [U&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ]&nbsp;NT username:&nbsp;Unix username:&nbsp; &nbsp; &nbsp; &nbsp; ME@MYDOMAIN.co.uk&nbsp;Added userME@MYDOMAIN.co.uk.&nbsp;Failed to get usernameME@MYDOMAIN.co.ukfrom db!&nbsp;xagent.service: Failed with result 'start-limit-hit'.&nbsp;xagent.service: Unit entered failed state.&nbsp;rcbrokerd.service: Job rcbrokerd.service/start failed with result 'dependency'.&nbsp;readydrop.service: Job readydrop.service/start failed with result 'dependency'.&nbsp;Dependency failed for ReadyCLOUD Sync Service.&nbsp;Dependency failed for ReadyCloud service.&nbsp;Failed to start XCloud agent.&nbsp;xagent.service: Start request repeated too quickly.&nbsp;Stopped XCloud agent.&nbsp;Stopped ReadyCloud service.&nbsp;Stopping ReadyCloud service...&nbsp;Stopped ReadyCLOUD Sync Service.

Retired_Member · Answer

Hello pdaly12
Can you please send the system log to nsbu_logs@netgear.com?I need to check the xcloud logs to determine the issue.

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ReadyNAS Pro 6 - ReadyCloud login rejected

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