Forum Discussion

Aspirant

Oct 30, 2016

Solved

ReadyNAS Windows app does not work

The RAIDar app (6.2) correctly identifies my NAS, but the ReadyCloud app tells me that I have no registered devices. Also the discover page on http://readycloud.netgear.com/ tells me that I have no ...

App

Discovery

ReadyCLOUD

Sandshark
Nov 01, 2016
magiccow wrote:

The ReadyNAS Duo v2 does not appear to have a way to set the DNS manually
The Duo V2 does not support ReadyCloud, it uses ReadyNAS Remote. Unfortunately, the UI doesn''t use the "ReadyNAS Remote" name, which creates confusion.

FramerV

NETGEAR Employee Retired

Oct 30, 2016

Hi magiccow,

For the issue wherein you access http://readycloud.netgear.com/ and tells you that no devices are detected; its possible that he NAS is having difficulties going online properly. You can try to set a static DNS on your unit. Try 8.8.8.8 and 8.8.4.4.

For the ReadyCloud app, I believe there will be an update for it as well.

Regards,

magiccow

Aspirant

Oct 30, 2016

Thanks for your input.

When you say "on your unit" you mean the ReadyNas itself? The ReadyNAS Duo v2 does not appear to have a way to set the DNS manually - advice on the website references menus that look different (even though I have firmware updated yesterday), presumably later hardware designs. All the devices in the house here (including the ReadyNAS and the Windows 10 PC) are set for DHCP and get DNS information from the DSL router, so presumably if the DNS was borked, nothing anywhere would work. I set a static value of 8.8.8.8 in the DSL router to see if this made any difference, but it does not.

I installed the latest ReadyCloud app yesterday (v1.13). Post changing the DNS, I tried 'check updates' in the app, whereupon it eventually failed with the "Too many automatic redirections were attempted" messages as before, but subsequently starting the app it says 'initialising' for a while, then disappears without ever showing the GUI.

FramerV
NETGEAR Employee Retired
Oct 31, 2016
magiccow,

Yes I am pertaining to the ReadyNAS unit. Kindly go to the Network Tab and click Global Settings. You should be able to find the DNS settings there.

Regards,
- magiccow
  Aspirant
  Oct 31, 2016
  FramerV
  
  I'm not sure if I'm looking at the same thing as you. Under 'System' I can see a horizontal section called 'Network'. There is something called DNS Settings here, but all the sections (DNS 1,2,3) are non-editable.
  - alillowr
    Aspirant
    Oct 31, 2016
    I am also having the same issues with the desktop app. I have tried the offered solutions changing the dns but still, it is not working and saying no registered devices.
- magiccow
  Aspirant
  Oct 31, 2016
  I discovered that I could change the DNS to 8.8.8.8, if I first switched the IP address from DHCP to manual. It didn't make any difference to the problem though.
  
  I installed the ReadyCloud app from the Netgear site again (this was version 1.13). It still cannot see any devices. It almost immediately told me there was an update availabe, which I accepted. It uninstalled the 1.13 I had just installed, then installed something else (also numbered 1.13). This "later 1.13" displays no devices, and also will crash some seconds after the app is started with the familiar "Too many automatic redirections were attempted".
  
  This is Windows 10 version 1607, OS Build 14393.351
  - FramerV
    NETGEAR Employee Retired
    Nov 01, 2016
    alillowr,
    
    Thanks for the information.
    
    magiccow,
    
    Can you check if you can access your ReadyNAS via a mobile app? This is just to further isolate.
    
    I will check if we can get some information from higher levels of support. I am sure your feedback will be useful.
    
    Regards,
Sandshark
Sensei - Experienced User
Nov 01, 2016
magiccow wrote:

The ReadyNAS Duo v2 does not appear to have a way to set the DNS manually
The Duo V2 does not support ReadyCloud, it uses ReadyNAS Remote. Unfortunately, the UI doesn''t use the "ReadyNAS Remote" name, which creates confusion.
- magiccow
  Aspirant
  Nov 06, 2016
  Thanks! ReadyNAS remote does work fine.