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Mr_HoneyDo's avatar
Mr_HoneyDo
Aspirant
Mar 17, 2019
Solved

RN516 - Won't connect to ReadyCloud since 6.9.5 update

Since I've updated to FW version 6.9.5 I can't get the ReadyCloud App on either of my Samsung S9 phones or access my device via the ReadyCloud site.  I appears, but says there are no volumes, and the app on the phones just time out and occasionally report an error.  I've read several threads on similar but very dated topics which point to a leapP2P service that might not be starting that controls connection to the Cloud.  I'm not sure how to force this service to launch on the device (I've tried restarting and shutting down and restarting with no change in behavior) as most threads state Netgear Admins have to login remotely and launch it. Anyone have any ideas?

  • So I fixed it.  I was looking for your two green check marks when I noticed it said no internet available.  Somehow my port aggregation got changed from Layer 2+3 to Layer 3+4.  Switched it back to Layer 2+3 and now its working again.  

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Did you also try toggling the service on and off on the cloud apps page?

     

    Also, are you seeing the two check green check marks on that page?

    • Mr_HoneyDo's avatar
      Mr_HoneyDo
      Aspirant

      So I fixed it.  I was looking for your two green check marks when I noticed it said no internet available.  Somehow my port aggregation got changed from Layer 2+3 to Layer 3+4.  Switched it back to Layer 2+3 and now its working again.  

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        Mr_HoneyDo wrote:

        Somehow my port aggregation got changed from Layer 2+3 to Layer 3+4.  Switched it back to Layer 2+3 and now its working again.  


        The xmit hash only affects the coin-flip that determines which NIC is used to transmit each packet.  It doesn't affect internet connectivity.

         

        But changing the setting would restart the NICs, and that might have done it.

         

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