I have not used ReadyCLOUD in quite some months. I tried it just now (from Starbucks) and on the page with the window labeled "Sign in with MyNETGEAR Account" I enter my email address and Password, but it just redisplays the same window with Email and Password changed to the color red. I don't know what that means, bvut I can't seem to get beyond it. I know the password is correct because I was given the option of changing my password. It send me an email with a link so I changed it. But I can't log in. Any thoughts on how to fix the problem would be appreciated.

Hi Blues11, can you try logging in to https://my.netgear.com and see if you are able to login? If you are still not able to login, try changing the password on that site. Please check if you are able to login to the Readycloud portal afterwards. Regards,JohnCM_SNETGEAR Community Team

John, thank you for the reply. Yes, I can login to my.netgear.com with my Netgear ID, but I had set up a different user email and password specifically for ReadyCLOUD. Now, neither of them will allow me to sign in to ReadyCLOUD. I've tried several one-generation old passwords just to make sure but I've been locked out. How best for me to resolve this? As the admin should I delete the ReadyCLOUD account that's there and then set up a new one? Or is there a better approach? Thank you.

Hi Blues11, It is possible that your Readycloud account is not yet migrated to a MyNETGEAR account. You may try the steps provided on this link and check if you will be able to login to Readycloud afterwards. Regards,JohnCM_SNETGEAR Community Team

Hi Blues11, We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future! Regards,JohnCM_SNETGEAR Community Team

I wish there were a solution to this problem. I hope you can help.When I enter my previously set-up readycloud.netgear.com account email and password, I get both the email address's and the password's displayed in red.How do I fix this? When I try to delete the account to start fresh, I'm told I can only do this in ReadyCloud, but when I go into ReadyCloud I can't log in.Even when I log in as the admin it doesn't fix anything.Again, how do I fix this?

Unable to sign in to ReadyCLOUD | NETGEAR Communities

41 Replies

Replies have been turned off for this discussion

JohnCM_S
NETGEAR Employee Retired
Feb 07, 2018
Hi Blues11,

can you try logging in to https://my.netgear.com and see if you are able to login? If you are still not able to login, try changing the password on that site. Please check if you are able to login to the Readycloud portal afterwards.

Regards,
JohnCM_S
NETGEAR Community Team
- Blues11
  Luminary
  Feb 07, 2018
  John, thank you for the reply. Yes, I can login to my.netgear.com with my Netgear ID, but I had set up a different user email and password specifically for ReadyCLOUD. Now, neither of them will allow me to sign in to ReadyCLOUD. I've tried several one-generation old passwords just to make sure but I've been locked out.
  
  How best for me to resolve this? As the admin should I delete the ReadyCLOUD account that's there and then set up a new one? Or is there a better approach?
  
  Thank you.
- JohnCM_S
  NETGEAR Employee Retired
  Feb 07, 2018
  Hi Blues11,
  
  It is possible that your Readycloud account is not yet migrated to a MyNETGEAR account. You may try the steps provided on this link and check if you will be able to login to Readycloud afterwards.
  
  Regards,
  JohnCM_S
  NETGEAR Community Team
  - JohnCM_S
    NETGEAR Employee Retired
    Feb 10, 2018
    Hi Blues11,
    
    We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
    
    If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
    
    The Netgear community looks forward to hearing from you and being a helpful resource in the future!
    
    Regards,
    JohnCM_S
    NETGEAR Community Team

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Unable to sign in to ReadyCLOUD

41 Replies

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