Error message while trying to activate Arcus Milestone License

Question

Hi,
&nbsp;
I get this message while trying to activate my licence for Milestone Arcus on my ReadyNAS 4220X : "Unexpected Error::'ascii' codec can't encode characters in position 148-149: ordinal not in range(128)".
&nbsp;
How I can activate my licence?
&nbsp;

JohnCM_S · Answer

Hi&nbsp;sebgui_schr,

&nbsp;

Welcome to the Community!

&nbsp;

Are you getting the same error message when you use a different web browser?

Regards,

sebgui_schr · Answer

I tried with Chrome, Firefox and Edge, always the same message....

JohnCM_S · Answer

Hi&nbsp;sebgui_schr,

&nbsp;

It will be best for you to contact NETGEAR support so they can take a look&nbsp;and investigate the&nbsp;error message that you are encountering.

&nbsp;

Regards,

sebgui_schr · Answer

Thank you, but as my 90 days support period is over I have to pay to contact Netgear support....
I've already paid a licence for a software that I c'ant activate, I will not pay to signal a bug to Netgear support...:smileyfrustrated:
&nbsp;
I there any other way to got help from Netgear for that case?
&nbsp;
&nbsp;

StephenB · Answer

sebgui_schr&nbsp;wrote:
Thank you, but as my 90 days support period is over I have to pay to contact Netgear support....
&nbsp;
&nbsp;&nbsp;

I don't think they can charge you for this.

Forum Discussion

Error message while trying to activate Arcus Milestone License

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