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Forum Discussion
Milestone Arcus & ONVIF Camera
I am trying to install a ONVIF compatible camera in Milestone Arcus and I can get it to be detected but I cannot get an image. I have tried pretty much every setting but no luck. The camera is an Acti ACM-7411 which is not on the compatability list but the documentation says that if the camera is ONVIF compliant then it should work.
Any suggestions?
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Hi RichFitz
Welcome to the Community!
The ONVIF Camera might have been added successfully but one of the issues might be with the licenses.
One possible cause why an added camera is not showing the output video is insufficient licenses activated on the account.
You can check under Settings, active licenses should show just above the Buy and Activate License button.
Milestone Arcus provides 2 Trial camera licenses which runs for 60 days. After this period you will have to purchase and activate a license which has 1,4,8 camera packages.
If you have the licenses or have already purchase a license but still not showing the output, try re-adding the camera, clearing cache of the browser or restarting the mobile app.
Hope this helps!
Regards
Thanks Marc,
It is not a licence issue as I have sufficient licences and have tried deleting and re-installing a number of times without luck.
Any other suggestions?
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