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Forum Discussion
Photo II update
Hi,
The app is buggy since months now.
It is impossible to create an admin account.
When an update Will be published ?
Thanks in advance
Rnnas516+eda500
6.5.0 beta 2
The app is buggy since months now.
It is impossible to create an admin account.
When an update Will be published ?
Thanks in advance
Rnnas516+eda500
6.5.0 beta 2
24 Replies
Replies have been turned off for this discussion
On first install of Photos II you need to click the Settings button (https://YOUR_NAS/apps/photos2/admin/rnp2start.html) to go through the initial setup wizard.
- I know and i did. Unfortunately as already reported by others and since months it is impossible to create admin account. The bug on os 6 is known...but so far no update.
Are you receiving the same error?
ChriLawr wrote:
Internal Error! Please login again and report:
Timestamp: Thu Dec 31 18:28:02 GMT+0000 2015
Method: Wizard getPublicKey
FaultString: Array list index out of bounds
FaultCode: Server
FaultDetail: nullOnce you're done with the initial setup you should be forwarded over to http://YOUR_NAS:8086/photos2/ui/rnp2?p=start# to create the initial admin account.
- Yes the same
http://kb.netgear.com/app/answers/detail/a_id/21543#SUBMIT
Can you send over your NAS serial number, the web forwarding hostname (under Photos II settings), and the logs from the Photos II client?
Logs can be obtained by logging in to the volume share over SMB as the admin user. So if your volume is data you'll login to \\YOUR_NAS\data. Once in, the logs are located in .apps\photos2\log (you may need to show hidden files to see the .apps folder).
Note: if you're still using the default password for the admin account you will need to change it before you're allowed to login over SMB.
Hi,
as requested I sent you logs, serial and host name
Thanks in advance for help....
- Nope. There support is not very good and the phone support is bad to non existent.
Never seen this bad of support for a product in my life, wish I would have known before I bought but it is too late nowNo still no answer. Seems that this issue exists since more than 1 year and no resolution by NETGEAR...What a pity...
Would be a minumin at least to give feedback on the current progress
matmar wrote:
Would be a minumin at least to give feedback on the current progress
NETGEAR typically doesn't provide fluffy updates for reported bugs until there's a clear roadmap to fix it. If we did, it could set false expectations. We'll look into it and provide an update when we have something worth updating everyone about.
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