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kevred's avatar
kevred
Aspirant
Aug 30, 2015

RN104 Photos ii Simply Doesnt work.....At all......Ever......!

I have spent just about a full day messing around trying to get this to work and am completely frustrated.  I see reading other threads that many remain either unanswered or unresolve.

 

It fails at the very first hurdle and does not let me creat an admin account and so cannit get any further.  Error reads,

 

Internal Error! Please login again and report:
 
Timestamp: Sun Aug 30 19:27:44 GMT+0100 2015
Method: Wizard getPublicKey
FaultString: Array list index out of bounds
FaultCode: Server
FaultDetail: null
 
Can somebody help or if its just not supported as others suggest then please tell us and remove it from the Apps Store.

8 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    Which version of Photos II are you running?

     

    Which firmware are you running?

     

    Can you confirm if UPNP is working and if not setup port forwarding?

  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired

    Hi kevred,

     

    Try to use a web browser to login to ReadyNAS Photos. Ensure that the add-on version installed in your system is the latest (ver. 2.0.5). You can get a soft copy here and I suggest you to manually install or upload it.

     

    Hope this helps!

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community

    • kevred's avatar
      kevred
      Aspirant

      Thanks Brian.  I can install it without problem it simply wont allow me to create either an admin or a photographer account so I can see the login screen but have no accounts configured that will allow a connection.

      • BrianL2's avatar
        BrianL2
        NETGEAR Employee Retired

        Hi kevred,

         

        Thanks for the update. Could you verify if UPNP is enabled in your router?

         

         

        Kind regards,

         

        BrianL
        NETGEAR Community

  • I've recently bought a Netgear ReadyNAS 204 which has a firmware of 6.4.1 and I can't get Photos II to work either.  utterly useless.  I've moved to use piwigo but I'm one of those who gets frustrated if something doesnt work so I am still iterested in knowing if there is a fix to the Photos II issue:

     

    Followig installing the software, and launching the app, I'm prompted by a Setup Wizard (Create Admin Account) window but after entering new user details and clicking create I get the following error:

     

    Internal Error! Please login again and report:

    Timestamp: Thu Dec 31 18:28:02 GMT+0000 2015
    Method: Wizard getPublicKey
    FaultString: Array list index out of bounds
    FaultCode: Server
    FaultDetail: null

     

    I can't find ANYTHING on the interweb that identifies a solution so I'm hopeful the brains here will be able to help.

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