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Forum Discussion
ReadyCloud unable to connect to my NAS drives
I have two ReadyNAS drives conected to my LAN:
- RAIDar finds them and says they are healthy
- my desktop finds them and I have mapped all the shares to drive letters
- I can log into them using their IP addresses
- Plex can access them via their drive letters
However, ReadyCloud, though aware of them and knowing them by their correct names, thinks they are offline. It's been like this for a few months but since I have other ways of accessing them I haven't been too bothered. Now I'd like to try to fix the problem.
There aren't very many settings to play with in ReadyCloud. Any thoughts as to what I can do to try to fix this? Unistall and reinstall the software?
9 Replies
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butidontcare wrote:
There aren't very many settings to play with in ReadyCloud. Any thoughts as to what I can do to try to fix this? Unistall and reinstall the software?
- What firmware are you running?
- Does readycloud.netgear.com give you access to the files? (It might behave differently from the ReadyCloud App).
- Do the two NAS have access to the internet? Look for two green checkmarks on the cloud tab in the admin web ui.
Thanks for the reply.
Firmware on both is 6.10.5. Updated within the last week. I need to check regarding access to internet. I think the answer must be yes because I was able to check the firmware versions and update it from the admin pages of each.
Both the browser and the app versions have the same problem: both think the devices are offline.
I suspect the problem is that my router is obstructing certain types of traffic. I also have a problem with Plex that only started when I switched to this router. I am unable to scan my Plex music folders. I can scan film and TV folders but when I try to scan music folders I get a message to the effect that my computer is not connected to the internet. (Plex is running on my computer not the NAS, I should add, and the music folders are on usb attached storage not NAS storage). I can play and edit the music content, just not perform scans. If I want to update PLEX for new music content I switch my computer to use a tethered mobile phone internet connection (but leave the router running and the LAN intact) and the PLEX problem goes away. But the ReadyNAS problem remains. I can access the NAS devices via the router through internet explorer and RAIDar can still see them but not ReadyNAS.
One of my tech blindspots is dealing with routers. I'm particularly reluctant to deal with this one as I bought it on eBay and it is not supported by my ISP. Whilst broadly speaking it works, the admin password on the back of it doesn't: it must have been reset and the seller isn't communicating so I will have to press the factory reset button and then try.
butidontcare wrote:
I suspect the problem is that my router is obstructing certain types of traffic.
That could be.
If you post the router manufacturer/model we can perhaps give more advice on settings.
I should add that I've uninstalled and reinstalled the app but with no change.
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