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Forum Discussion
524X Can't factory reset, help
Using 524X with firmware 6.10.9 Finally had a disk fail. the disk test option from front view reporting error, but no reasons given, smart status wasn't showing errors. well I tried to re...
The factory reset from boot menu fails
That is unusual, and makes me wonder if there are some other disk issues.
You can connect the disks to a Windows PC and remove the partitions using the Windows Disk Manager (Windows calls them "volumes"). Then put them in the NAS and boot up. The NAS will then do a factory install (which is really the same as the factory reset).
Though you might see if you can do a full write test using vendor tools while connected to the PC.
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