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524X Can't factory reset, help
Using 524X with firmware 6.10.9 Finally had a disk fail. the disk test option from front view reporting error, but no reasons given, smart status wasn't showing errors. well I tried to re...
The factory reset from boot menu fails
That is unusual, and makes me wonder if there are some other disk issues.
You can connect the disks to a Windows PC and remove the partitions using the Windows Disk Manager (Windows calls them "volumes"). Then put them in the NAS and boot up. The NAS will then do a factory install (which is really the same as the factory reset).
Though you might see if you can do a full write test using vendor tools while connected to the PC.
Sorry it took me so long to come back. I tried to run dd on disk#4. Twice. Both times it ran for 4-5 days without finishing. I could see dd running on ps -ef, but it wasn't using much cpu either according to htop.
Unfortunately I was not able to keep an ssh window open to view any progress messaging. My understanding is that it should not take nearly that long to dd the drive, so I have to conclude its fubar. DDing it did remove the weird messages I was seeing through the frontview interface. now it's just showing as greyed out, instead of red and there are no messages about needing to unmount the others.
I also tried numerous times to run smartctl -t long on it... That reports a bunch of weird info, even though it says PASSED, I don't think I trust it. I am going to pull it and flag it as a bad drive. Forum won't let me post the whole output from smartctl -a because its too big apparently.
smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.4.218.x86_64.1] (local build) Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Device Model: WDC WD60EFAX-68SHWN0 Serial Number: WD-WX51D8986KL9 LU WWN Device Id: 5 0014ee 2bcbe141f Firmware Version: 82.00A82 User Capacity: 6,001,175,126,016 bytes [6.00 TB] Sector Sizes: 512 bytes logical, 4096 bytes physical Rotation Rate: 5400 rpm Form Factor: 3.5 inches Device is: Not in smartctl database [for details use: -P showall] ATA Version is: ACS-3 T13/2161-D revision 5 SATA Version is: SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s) Local Time is: Wed Jul 16 12:07:03 2025 MDT SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x00) Offline data collection activity was never started. Auto Offline Data Collection: Disabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: (53160) seconds. Offline data collection capabilities: (0x7b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 724) minutes. Conveyance self-test routine recommended polling time: ( 2) minutes. SCT capabilities: (0x303d) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 187 083 051 Pre-fail Always - 490 3 Spin_Up_Time 0x0027 229 228 021 Pre-fail Always - 3508 4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 49 5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0 7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0 9 Power_On_Hours 0x0032 042 042 000 Old_age Always - 42603 10 Spin_Retry_Count 0x0032 100 253 000 Old_age Always - 0 11 Calibration_Retry_Count 0x0032 100 253 000 Old_age Always - 0 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 49 192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 33 193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 30 194 Temperature_Celsius 0x0022 117 111 000 Old_age Always - 33 196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0 197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0 200 Multi_Zone_Error_Rate 0x0008 200 196 000 Old_age Offline - 369 SMART Error Log Version: 1 ATA Error Count: 19443 (device log contains only the most recent five errors) CR = Command Register [HEX] FR = Features Register [HEX] SC = Sector Count Register [HEX] SN = Sector Number Register [HEX] CL = Cylinder Low Register [HEX] CH = Cylinder High Register [HEX] DH = Device/Head Register [HEX] DC = Device Command Register [HEX] ER = Error register [HEX] ST = Status register [HEX] Powered_Up_Time is measured from power on, and printed as DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes, SS=sec, and sss=millisec. It "wraps" after 49.710 days. Error 19443 occurred at disk power-on lifetime: 42602 hours (1775 days + 2 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 04 61 02 00 00 00 a0 Device Fault; Error: ABRT Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- ef 10 02 00 00 00 a0 08 15d+23:43:02.801 SET FEATURES [Enable SATA feature] ec 00 00 00 00 00 a0 08 15d+23:43:02.746 IDENTIFY DEVICE ef 03 46 00 00 00 a0 08 15d+23:43:02.746 SET FEATURES [Set transfer mode] ef 10 02 00 00 00 a0 08 15d+23:43:02.746 SET FEATURES [Enable SATA feature] ec 00 00 00 00 00 a0 08 15d+23:43:02.701 IDENTIFY DEVICE Error 19442 occurred at disk power-on lifetime: 42602 hours (1775 days + 2 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 04 61 46 00 00 00 a0 Device Fault; Error: ABRT Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- ef 03 46 00 00 00 a0 08 15d+23:43:02.746 SET FEATURES [Set transfer mode] ef 10 02 00 00 00 a0 08 15d+23:43:02.746 SET FEATURES [Enable SATA feature] ec 00 00 00 00 00 a0 08 15d+23:43:02.701 IDENTIFY DEVICE ef 10 02 00 00 00 a0 08 15d+23:43:02.690 SET FEATURES [Enable SATA feature] Error 19441 occurred at disk power-on lifetime: 42602 hours (1775 days + 2 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 04 61 02 00 00 00 a0 Device Fault; Error: ABRT Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- ef 10 02 00 00 00 a0 08 15d+23:43:02.746 SET FEATURES [Enable SATA feature] ec 00 00 00 00 00 a0 08 15d+23:43:02.701 IDENTIFY DEVICE ef 10 02 00 00 00 a0 08 15d+23:43:02.690 SET FEATURES [Enable SATA feature] ec 00 00 00 00 00 a0 08 15d+23:43:02.635 IDENTIFY DEVICE Error 19440 occurred at disk power-on lifetime: 42602 hours (1775 days + 2 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 04 61 02 00 00 00 a0 Device Fault; Error: ABRT Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- ef 10 02 00 00 00 a0 08 15d+23:43:02.690 SET FEATURES [Enable SATA feature] ec 00 00 00 00 00 a0 08 15d+23:43:02.635 IDENTIFY DEVICE ef 03 46 00 00 00 a0 08 15d+23:43:02.635 SET FEATURES [Set transfer mode] ef 10 02 00 00 00 a0 08 15d+23:43:02.635 SET FEATURES [Enable SATA feature] ec 00 00 00 00 00 a0 08 15d+23:43:02.589 IDENTIFY DEVICE Error 19439 occurred at disk power-on lifetime: 42602 hours (1775 days + 2 hours) When the command that caused the error occurred, the device was active or idle. After command completion occurred, registers were: ER ST SC SN CL CH DH -- -- -- -- -- -- -- 04 61 46 00 00 00 a0 Device Fault; Error: ABRT Commands leading to the command that caused the error were: CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name -- -- -- -- -- -- -- -- ---------------- -------------------- ef 03 46 00 00 00 a0 08 15d+23:43:02.635 SET FEATURES [Set transfer mode] ef 10 02 00 00 00 a0 08 15d+23:43:02.635 SET FEATURES [Enable SATA feature] ec 00 00 00 00 00 a0 08 15d+23:43:02.589 IDENTIFY DEVICE ef 10 02 00 00 00 a0 08 15d+23:43:02.579 SET FEATURES [Enable SATA feature] SMART Self-test log structure revision number 1 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Extended offline Completed without error 00% 42532 - # 2 Short offline Completed without error 00% 42350 - # 3 Extended offline Completed without error 00% 42350 - # 4 Extended offline Completed without error 00% 42213 - # 5 Extended offline Completed without error 00% 42198 - # 6 Extended offline Completed without error 00% 42186 - # 7 Extended offline Completed without error 00% 42139 - # 8 Extended offline Completed without error 00% 42041 - # 9 Extended offline Completed without error 00% 41972 - #10 Extended offline Completed without error 00% 41613 - #11 Extended offline Interrupted (host reset) 80% 40859 - #12 Extended offline Completed without error 00% 40419 - #13 Extended offline Completed without error 00% 39596 - #14 Extended offline Completed without error 00% 38842 - #15 Extended offline Completed without error 00% 38510 - #16 Extended offline Completed without error 00% 38042 - #17 Extended offline Completed without error 00% 37322 - #18 Extended offline Completed without error 00% 36579 - #19 Extended offline Completed without error 00% 35860 - #20 Extended offline Completed without error 00% 35116 - #21 Extended offline Completed without error 00% 34373 - SMART Selective self-test log data structure revision number 1 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay.My drive 3 is also suspect. It says passed, but I would appreciate comment on this. Its currently installed in raid5 configuration with the first two drives...and has been running a couple weeks ago while I was trying to run the other tests on drive4...no errors reported so far regarding disks 1-3, but anyway here is the smartctl info for drive3, appreciate comments:
root@webman:/home/sjs# smartctl -a /dev/sdc smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.4.218.x86_64.1] (local build) Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Western Digital Red Device Model: WDC WD60EFRX-68L0BN1 Serial Number: WD-WX11DA7R3VVX LU WWN Device Id: 5 0014ee 264c444a4 Firmware Version: 82.00A82 User Capacity: 6,001,175,126,016 bytes [6.00 TB] Sector Sizes: 512 bytes logical, 4096 bytes physical Rotation Rate: 5700 rpm Device is: In smartctl database [for details use: -P show] ATA Version is: ACS-2, ACS-3 T13/2161-D revision 3b SATA Version is: SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s) Local Time is: Wed Jul 16 12:47:22 2025 MDT SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED See vendor-specific Attribute list for marginal Attributes. General SMART Values: Offline data collection status: (0x00) Offline data collection activity was never started. Auto Offline Data Collection: Disabled. Self-test execution status: ( 118) The previous self-test completed having the read element of the test failed. Total time to complete Offline data collection: ( 2624) seconds. Offline data collection capabilities: (0x7b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 680) minutes. Conveyance self-test routine recommended polling time: ( 5) minutes. SCT capabilities: (0x303d) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 154 001 051 Pre-fail Always In_the_past 2288 3 Spin_Up_Time 0x0027 219 198 021 Pre-fail Always - 8033 4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 59 5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0 7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0 9 Power_On_Hours 0x0032 018 018 000 Old_age Always - 60507 10 Spin_Retry_Count 0x0032 100 253 000 Old_age Always - 0 11 Calibration_Retry_Count 0x0032 100 253 000 Old_age Always - 0 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 59 192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 38 193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 1236 194 Temperature_Celsius 0x0022 115 109 000 Old_age Always - 37 196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0 197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0 200 Multi_Zone_Error_Rate 0x0008 184 131 000 Old_age Offline - 7960 SMART Error Log Version: 1 No Errors Logged SMART Self-test log structure revision number 1 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Extended offline Completed: read failure 60% 60172 1210183120 # 2 Extended offline Completed: read failure 10% 60161 1433936648 # 3 Short offline Completed without error 00% 60146 - # 4 Short offline Completed without error 00% 60123 - # 5 Extended offline Completed: read failure 40% 60105 1325550976 # 6 Extended offline Completed: read failure 50% 60063 1269598024 # 7 Extended offline Completed: read failure 50% 60015 1132039160 # 8 Extended offline Completed: unknown failure 90% 59914 - # 9 Extended offline Completed: unknown failure 90% 59845 - #10 Extended offline Completed: unknown failure 90% 59487 - #11 Extended offline Completed without error 00% 58756 - #12 Extended offline Completed without error 00% 58306 - #13 Extended offline Completed without error 00% 57421 - #14 Extended offline Completed without error 00% 56677 - #15 Extended offline Completed without error 00% 56302 - #16 Extended offline Completed without error 00% 55928 - #17 Extended offline Completed without error 00% 55208 - #18 Extended offline Completed without error 00% 54465 - #19 Extended offline Completed without error 00% 53746 - #20 Extended offline Completed without error 00% 53002 - #21 Extended offline Completed without error 00% 52259 - SMART Selective self-test log data structure revision number 1 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay.
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