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524X Can't factory reset, help
Using 524X with firmware 6.10.9 Finally had a disk fail. the disk test option from front view reporting error, but no reasons given, smart status wasn't showing errors. well I tried to re...
Sorry it took me so long to come back. I tried to run dd on disk#4. Twice. Both times it ran for 4-5 days without finishing. I could see dd running on ps -ef, but it wasn't using much cpu either according to htop.
Unfortunately I was not able to keep an ssh window open to view any progress messaging. My understanding is that it should not take nearly that long to dd the drive, so I have to conclude its fubar. DDing it did remove the weird messages I was seeing through the frontview interface. now it's just showing as greyed out, instead of red and there are no messages about needing to unmount the others.
I also tried numerous times to run smartctl -t long on it... That reports a bunch of weird info, even though it says PASSED, I don't think I trust it. I am going to pull it and flag it as a bad drive. Forum won't let me post the whole output from smartctl -a because its too big apparently.
smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.4.218.x86_64.1] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Device Model: WDC WD60EFAX-68SHWN0
Serial Number: WD-WX51D8986KL9
LU WWN Device Id: 5 0014ee 2bcbe141f
Firmware Version: 82.00A82
User Capacity: 6,001,175,126,016 bytes [6.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Form Factor: 3.5 inches
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: ACS-3 T13/2161-D revision 5
SATA Version is: SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Wed Jul 16 12:07:03 2025 MDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (53160) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 724) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x303d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 187 083 051 Pre-fail Always - 490
3 Spin_Up_Time 0x0027 229 228 021 Pre-fail Always - 3508
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 49
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0
9 Power_On_Hours 0x0032 042 042 000 Old_age Always - 42603
10 Spin_Retry_Count 0x0032 100 253 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 253 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 49
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 33
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 30
194 Temperature_Celsius 0x0022 117 111 000 Old_age Always - 33
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 200 196 000 Old_age Offline - 369
SMART Error Log Version: 1
ATA Error Count: 19443 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 19443 occurred at disk power-on lifetime: 42602 hours (1775 days + 2 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 61 02 00 00 00 a0 Device Fault; Error: ABRT
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
ef 10 02 00 00 00 a0 08 15d+23:43:02.801 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 15d+23:43:02.746 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 08 15d+23:43:02.746 SET FEATURES [Set transfer mode]
ef 10 02 00 00 00 a0 08 15d+23:43:02.746 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 15d+23:43:02.701 IDENTIFY DEVICE
Error 19442 occurred at disk power-on lifetime: 42602 hours (1775 days + 2 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 61 46 00 00 00 a0 Device Fault; Error: ABRT
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
ef 03 46 00 00 00 a0 08 15d+23:43:02.746 SET FEATURES [Set transfer mode]
ef 10 02 00 00 00 a0 08 15d+23:43:02.746 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 15d+23:43:02.701 IDENTIFY DEVICE
ef 10 02 00 00 00 a0 08 15d+23:43:02.690 SET FEATURES [Enable SATA feature]
Error 19441 occurred at disk power-on lifetime: 42602 hours (1775 days + 2 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 61 02 00 00 00 a0 Device Fault; Error: ABRT
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
ef 10 02 00 00 00 a0 08 15d+23:43:02.746 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 15d+23:43:02.701 IDENTIFY DEVICE
ef 10 02 00 00 00 a0 08 15d+23:43:02.690 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 15d+23:43:02.635 IDENTIFY DEVICE
Error 19440 occurred at disk power-on lifetime: 42602 hours (1775 days + 2 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 61 02 00 00 00 a0 Device Fault; Error: ABRT
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
ef 10 02 00 00 00 a0 08 15d+23:43:02.690 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 15d+23:43:02.635 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 08 15d+23:43:02.635 SET FEATURES [Set transfer mode]
ef 10 02 00 00 00 a0 08 15d+23:43:02.635 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 15d+23:43:02.589 IDENTIFY DEVICE
Error 19439 occurred at disk power-on lifetime: 42602 hours (1775 days + 2 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 61 46 00 00 00 a0 Device Fault; Error: ABRT
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
ef 03 46 00 00 00 a0 08 15d+23:43:02.635 SET FEATURES [Set transfer mode]
ef 10 02 00 00 00 a0 08 15d+23:43:02.635 SET FEATURES [Enable SATA feature]
ec 00 00 00 00 00 a0 08 15d+23:43:02.589 IDENTIFY DEVICE
ef 10 02 00 00 00 a0 08 15d+23:43:02.579 SET FEATURES [Enable SATA feature]
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 42532 -
# 2 Short offline Completed without error 00% 42350 -
# 3 Extended offline Completed without error 00% 42350 -
# 4 Extended offline Completed without error 00% 42213 -
# 5 Extended offline Completed without error 00% 42198 -
# 6 Extended offline Completed without error 00% 42186 -
# 7 Extended offline Completed without error 00% 42139 -
# 8 Extended offline Completed without error 00% 42041 -
# 9 Extended offline Completed without error 00% 41972 -
#10 Extended offline Completed without error 00% 41613 -
#11 Extended offline Interrupted (host reset) 80% 40859 -
#12 Extended offline Completed without error 00% 40419 -
#13 Extended offline Completed without error 00% 39596 -
#14 Extended offline Completed without error 00% 38842 -
#15 Extended offline Completed without error 00% 38510 -
#16 Extended offline Completed without error 00% 38042 -
#17 Extended offline Completed without error 00% 37322 -
#18 Extended offline Completed without error 00% 36579 -
#19 Extended offline Completed without error 00% 35860 -
#20 Extended offline Completed without error 00% 35116 -
#21 Extended offline Completed without error 00% 34373 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
My drive 3 is also suspect. It says passed, but I would appreciate comment on this. Its currently installed in raid5 configuration with the first two drives...and has been running a couple weeks ago while I was trying to run the other tests on drive4...no errors reported so far regarding disks 1-3, but anyway here is the smartctl info for drive3, appreciate comments:
root@webman:/home/sjs# smartctl -a /dev/sdc
smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.4.218.x86_64.1] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: Western Digital Red
Device Model: WDC WD60EFRX-68L0BN1
Serial Number: WD-WX11DA7R3VVX
LU WWN Device Id: 5 0014ee 264c444a4
Firmware Version: 82.00A82
User Capacity: 6,001,175,126,016 bytes [6.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5700 rpm
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-2, ACS-3 T13/2161-D revision 3b
SATA Version is: SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Wed Jul 16 12:47:22 2025 MDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 118) The previous self-test completed having
the read element of the test failed.
Total time to complete Offline
data collection: ( 2624) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 680) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x303d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 154 001 051 Pre-fail Always In_the_past 2288
3 Spin_Up_Time 0x0027 219 198 021 Pre-fail Always - 8033
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 59
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0
9 Power_On_Hours 0x0032 018 018 000 Old_age Always - 60507
10 Spin_Retry_Count 0x0032 100 253 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 253 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 59
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 38
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 1236
194 Temperature_Celsius 0x0022 115 109 000 Old_age Always - 37
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 184 131 000 Old_age Offline - 7960
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed: read failure 60% 60172 1210183120
# 2 Extended offline Completed: read failure 10% 60161 1433936648
# 3 Short offline Completed without error 00% 60146 -
# 4 Short offline Completed without error 00% 60123 -
# 5 Extended offline Completed: read failure 40% 60105 1325550976
# 6 Extended offline Completed: read failure 50% 60063 1269598024
# 7 Extended offline Completed: read failure 50% 60015 1132039160
# 8 Extended offline Completed: unknown failure 90% 59914 -
# 9 Extended offline Completed: unknown failure 90% 59845 -
#10 Extended offline Completed: unknown failure 90% 59487 -
#11 Extended offline Completed without error 00% 58756 -
#12 Extended offline Completed without error 00% 58306 -
#13 Extended offline Completed without error 00% 57421 -
#14 Extended offline Completed without error 00% 56677 -
#15 Extended offline Completed without error 00% 56302 -
#16 Extended offline Completed without error 00% 55928 -
#17 Extended offline Completed without error 00% 55208 -
#18 Extended offline Completed without error 00% 54465 -
#19 Extended offline Completed without error 00% 53746 -
#20 Extended offline Completed without error 00% 53002 -
#21 Extended offline Completed without error 00% 52259 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
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