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Smaky's avatar
Smaky
Guide
Mar 27, 2021

Apps not showing up after install

A couple of days ago i Update my old and trusty ReadyNAS 6 Ultra to 6.10.4. Then proceeded to update the apps I have installed in it (Plex and Emby). However, afer updating emby and getting it failing to start, I decided to uninstall it and start over. However, the first odd thing I found is that when uninstalled, I got a message stating there was an error uninstalling the app. However, it got deleted from the Installed Apps page. Then I reinstalled the app again (manual upload) and found that, although it did managed to complete installation, it did not showed up in the Installed Apps page, I tried installing a coumple of apps from the Available apps just to check, mand they did installed but neither showed up in the list.

 

So, I am at a point that whatever I install in the NAS, it would not show up in the interface nor it runs. However, manually logging to the NAS via Putty, shows the apps to be there under the apps folder;

 

drwxrwxr-x 1 root     root      224 Mar 27 17:28 .
drwxr-xr-x 1 root     root      228 Mar 27 17:33 ..
dr-xr-xr-x 1 root     root        0 Jun  5  2020 DO_NOT_DELETE
drwxr-xr-x 1 admin    admin     142 Mar 27 17:14 emby-server
-rw-r--r-- 1 www-data www-data   29 Feb  9  2020 .eolapps
-rw-r--r-- 1 www-data www-data   55 Feb  9  2020 .featuredapps
drwxr-xr-x 1 media    root        0 Jun  6  2020 .forked-daapd
drwxr-xr-x 1 admin    admin    1288 Mar 24 23:23 .freeapps
drwxr-xr-x 1 admin    admin      86 Mar 27 17:24 htop
drwxr-xr-x 1 admin    admin     114 Mar 27 17:28 istat
drwxr-xr-x 1 root     root      226 Mar 24 23:37 plexmediaserver
drwxr-xr-t 1 root     root       34 Mar 27 16:04 .readydlna
drwxr-xr-x 1 root     root       88 Jun  6  2020 smbplus
drwxr-xr-x 1 root     root       12 Jun  5  2020 .xdg

But they do not show up in the admin interface. 

 

Is there a way to fix this?

2 Replies

  • Have you checked the apache logs? It could be that it's fallen back to apache safe mode where the apps are not shown in the web admin interface.

    • Smaky's avatar
      Smaky
      Guide

      Do you mean http.log? There are some errors there indeed... not sure what the implications might be though:

       

      -- Reboot --
      Mar 27 16:03:59 ReadyNAS6Ultra systemd[1]: Starting The Apache HTTP Server...
      Mar 27 16:04:00 ReadyNAS6Ultra systemd[1]: Started The Apache HTTP Server.
      Mar 27 16:04:05 ReadyNAS6Ultra apachectl[3304]: AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using ::1. Set the 'ServerName' directive globally to suppress this message
      Mar 27 16:04:00 ReadyNAS6Ultra apache2[3313]: [ssl:warn] [pid 3313] AH01909: ::1:443:0 server certificate does NOT include an ID which matches the server name
      Mar 27 16:04:06 ReadyNAS6Ultra apache2[3319]: [cgi:error] [pid 3319] [client 192.168.10.12:52760] AH01215: Connect rddclient failed: /frontview/lib/dbbroker.cgi, referer: https://smakytaky.synology.me:8980/admin/
      Mar 27 16:04:06 ReadyNAS6Ultra apache_access[3315]: Admin session started from 192.168.10.12
      Mar 27 16:04:08 ReadyNAS6Ultra apache2[3320]: [cgi:error] [pid 3320] [client 192.168.10.12:52876] AH01215: Connect rddclient failed: /frontview/lib/dbbroker.cgi, referer: https://smakytaky.synology.me:8980/admin/
      Mar 27 16:04:13 ReadyNAS6Ultra apache2[3321]: [cgi:error] [pid 3321] [client 192.168.10.12:52892] AH01215: Connect rddclient failed: /frontview/lib/dbbroker.cgi, referer: https://smakytaky.synology.me:8980/admin/
      Mar 27 16:04:17 ReadyNAS6Ultra apache2[3496]: [cgi:error] [pid 3496] [client 192.168.10.12:52920] AH01215: Connect rddclient failed: /frontview/lib/dbbroker.cgi, referer: https://smakytaky.synology.me:8980/admin/
      Mar 27 16:04:17 ReadyNAS6Ultra apache2[3322]: [cgi:error] [pid 3322] [client 192.168.10.12:52922] AH01215: Connect rddclient failed: /frontview/lib/dbbroker.cgi, referer: https://smakytaky.synology.me:8980/admin/
      Mar 27 16:04:18 ReadyNAS6Ultra systemd[1]: Reloading The Apache HTTP Server.
      Mar 27 16:04:19 ReadyNAS6Ultra apachectl[3685]: AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 192.168.10.10. Set the 'ServerName' directive globally to suppress this message
      Mar 27 16:04:19 ReadyNAS6Ultra systemd[1]: Reloaded The Apache HTTP Server.
      Mar 27 16:04:19 ReadyNAS6Ultra apache2[3313]: [ssl:warn] [pid 3313] AH01909: 192.168.10.10:443:0 server certificate does NOT include an ID which matches the server name
      Mar 27 16:04:19 ReadyNAS6Ultra apache2[3313]: [mpm_prefork:warn] [pid 3313] AH00167: long lost child came home! (pid 3314)
      Mar 27 16:04:19 ReadyNAS6Ultra apache2[3313]: [mpm_prefork:warn] [pid 3313] AH00167: long lost child came home! (pid 3315)
      Mar 27 16:04:19 ReadyNAS6Ultra apache2[3313]: [mpm_prefork:warn] [pid 3313] AH00167: long lost child came home! (pid 3318)
      Mar 27 16:04:55 ReadyNAS6Ultra apache_access[3710]: Admin session started from 192.168.10.12
      Mar 27 16:04:56 ReadyNAS6Ultra apache_access[3710]: ::1 "OPTIONS * HTTP/1.0" 200
      Mar 27 16:05:37 ReadyNAS6Ultra apache_access[3710]: ::1 "OPTIONS * HTTP/1.0" 200
      Mar 27 17:14:04 ReadyNAS6Ultra apache_access[3710]: Suppressed 1 duplicate messages
      Mar 27 17:14:04 ReadyNAS6Ultra apache_access[3710]: ::1 "OPTIONS * HTTP/1.0" 200
      Mar 27 17:14:08 ReadyNAS6Ultra apache_access[3710]: 192.168.10.12 "POST /admin-cgi/localapp.cgi HTTP/1.1" 200
      Mar 27 17:14:49 ReadyNAS6Ultra systemd[1]: Stopping The Apache HTTP Server...
      Mar 27 17:14:49 ReadyNAS6Ultra apachectl[6056]: AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 192.168.10.10. Set the 'ServerName' directive globally to suppress this message
      Mar 27 17:14:49 ReadyNAS6Ultra systemd[1]: Stopped The Apache HTTP Server.
      Mar 27 17:14:49 ReadyNAS6Ultra systemd[1]: Starting The Apache HTTP Server...
      Mar 27 17:14:50 ReadyNAS6Ultra apachectl[6169]: AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 192.168.10.10. Set the 'ServerName' directive globally to suppress this message
      Mar 27 17:14:50 ReadyNAS6Ultra apache2[6173]: [ssl:warn] [pid 6173] AH01909: 192.168.10.10:443:0 server certificate does NOT include an ID which matches the server name
      Mar 27 17:14:50 ReadyNAS6Ultra systemd[1]: Started The Apache HTTP Server.
      Mar 27 17:14:50 ReadyNAS6Ultra apache2[6176]: [ssl:warn] [pid 6176] AH01909: 192.168.10.10:443:0 server certificate does NOT include an ID which matches the server name
      Mar 27 17:14:51 ReadyNAS6Ultra apache_access[6178]: Admin session started from 192.168.10.12
      Mar 27 17:24:36 ReadyNAS6Ultra systemd[1]: Stopping The Apache HTTP Server...
      Mar 27 17:24:36 ReadyNAS6Ultra apachectl[6852]: AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 192.168.10.10. Set the 'ServerName' directive globally to suppress this message
      Mar 27 17:24:36 ReadyNAS6Ultra systemd[1]: Stopped The Apache HTTP Server.
      Mar 27 17:24:36 ReadyNAS6Ultra systemd[1]: Starting The Apache HTTP Server...
      Mar 27 17:24:37 ReadyNAS6Ultra apachectl[6978]: AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 192.168.10.10. Set the 'ServerName' directive globally to suppress this message
      Mar 27 17:24:37 ReadyNAS6Ultra apache2[6982]: [ssl:warn] [pid 6982] AH01909: 192.168.10.10:443:0 server certificate does NOT include an ID which matches the server name
      Mar 27 17:24:37 ReadyNAS6Ultra systemd[1]: Started The Apache HTTP Server.
      Mar 27 17:24:37 ReadyNAS6Ultra apache2[6985]: [ssl:warn] [pid 6985] AH01909: 192.168.10.10:443:0 server certificate does NOT include an ID which matches the server name
      Mar 27 17:24:37 ReadyNAS6Ultra apache_access[6988]: Admin session started from 192.168.10.12
      Mar 27 17:24:37 ReadyNAS6Ultra systemd[1]: Stopping The Apache HTTP Server...
      Mar 27 17:24:38 ReadyNAS6Ultra apachectl[7119]: AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 192.168.10.10. Set the 'ServerName' directive globally to suppress this message
      Mar 27 17:24:38 ReadyNAS6Ultra systemd[1]: Stopped The Apache HTTP Server.
      Mar 27 17:24:38 ReadyNAS6Ultra systemd[1]: Starting The Apache HTTP Server...
      Mar 27 17:24:38 ReadyNAS6Ultra apachectl[7243]: AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 192.168.10.10. Set the 'ServerName' directive globally to suppress this message
      Mar 27 17:24:38 ReadyNAS6Ultra apache2[7247]: [ssl:warn] [pid 7247] AH01909: 192.168.10.10:443:0 server certificate does NOT include an ID which matches the server name
      Mar 27 17:24:38 ReadyNAS6Ultra systemd[1]: Started The Apache HTTP Server.
      Mar 27 17:24:38 ReadyNAS6Ultra apache2[7250]: [ssl:warn] [pid 7250] AH01909: 192.168.10.10:443:0 server certificate does NOT include an ID which matches the server name
      Mar 27 17:24:39 ReadyNAS6Ultra apache_access[7252]: Admin session started from 192.168.10.12
      Mar 27 17:25:25 ReadyNAS6Ultra apache_access[7252]: 192.168.10.12 "GET /admin/ HTTP/1.1" 401
      Mar 27 17:25:27 ReadyNAS6Ultra apache_access[7252]: 192.168.10.12 "POST /dbbroker HTTP/1.1" 401
      Mar 27 17:25:32 ReadyNAS6Ultra apache_access[7252]: ::1 "OPTIONS * HTTP/1.0" 200
      Mar 27 17:25:54 ReadyNAS6Ultra apache_access[7252]: Suppressed 2 duplicate messages
      Mar 27 17:25:54 ReadyNAS6Ultra apache_access[7252]: 192.168.10.12 "GET /admin/ HTTP/1.1" 401
      Mar 27 17:26:08 ReadyNAS6Ultra apache_access[7252]: 192.168.10.12 "POST /dbbroker HTTP/1.1" 401
      Mar 27 17:26:13 ReadyNAS6Ultra apache_access[7252]: Suppressed 2 duplicate messages
      Mar 27 17:26:13 ReadyNAS6Ultra apache_access[7252]: ::1 "OPTIONS * HTTP/1.0" 200
      Mar 27 17:26:27 ReadyNAS6Ultra apache_access[7252]: 192.168.10.12 "GET /apps/smbplus HTTP/1.1" 301
      Mar 27 17:26:52 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /admin/ HTTP/1.1" 401
      Mar 27 17:27:00 ReadyNAS6Ultra apache_access[7252]: Suppressed 1 duplicate messages
      Mar 27 17:27:00 ReadyNAS6Ultra apache_access[7252]: ::1 "OPTIONS * HTTP/1.0" 200
      Mar 27 17:27:02 ReadyNAS6Ultra apache_access[7251]: Admin session started from 192.168.10.20
      Mar 27 17:27:04 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "POST /dbbroker HTTP/1.1" 401
      Mar 27 17:27:33 ReadyNAS6Ultra apache_access[7251]: Suppressed 2 duplicate messages
      Mar 27 17:27:33 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus HTTP/1.1" 301
      Mar 27 17:27:33 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/ HTTP/1.1" 200
      Mar 27 17:27:33 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/js/jquery-1.10.2.min.js HTTP/1.1" 200
      Mar 27 17:27:33 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/css/ntgr-theme/jquery-ui-1.10.3.custom.css HTTP/1.1" 200
      Mar 27 17:27:33 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/smbplus.js HTTP/1.1" 200
      Mar 27 17:27:33 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/smbplus.css HTTP/1.1" 200
      Mar 27 17:27:33 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/js/jquery-ui-1.10.3.custom.min.js HTTP/1.1" 200
      Mar 27 17:27:34 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/images/ajax-loader.gif HTTP/1.1" 200
      Mar 27 17:27:34 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/smbplus.cgi?op=getLocalizedString&ms=1616884023946 HTTP/1.1" 200
      Mar 27 17:27:34 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/images/netgear-logo.png HTTP/1.1" 200
      Mar 27 17:27:34 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/images/refreshIcon.png HTTP/1.1" 200
      Mar 27 17:27:34 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/images/app-logo.png HTTP/1.1" 200
      Mar 27 17:27:34 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/images/exitIcon.png HTTP/1.1" 200
      Mar 27 17:27:34 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/images/infoIcon.png HTTP/1.1" 200
      Mar 27 17:27:34 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/images/bg-top.png HTTP/1.1" 200
      Mar 27 17:27:34 ReadyNAS6Ultra apache_access[7251]: 192.168.10.20 "GET /apps/smbplus/smbplus.cgi?op=getSmbplusState&ms=1616884024305 HTTP/1.1" 200
      Mar 27 17:28:07 ReadyNAS6Ultra systemd[1]: Stopping The Apache HTTP Server...
      Mar 27 17:28:08 ReadyNAS6Ultra apachectl[9328]: AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 192.168.10.10. Set the 'ServerName' directive globally to suppress this message
      Mar 27 17:28:08 ReadyNAS6Ultra systemd[1]: Stopped The Apache HTTP Server.
      Mar 27 17:28:08 ReadyNAS6Ultra systemd[1]: Starting The Apache HTTP Server...
      Mar 27 17:28:08 ReadyNAS6Ultra apachectl[9457]: AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 192.168.10.10. Set the 'ServerName' directive globally to suppress this message
      Mar 27 17:28:08 ReadyNAS6Ultra apache2[9461]: [ssl:warn] [pid 9461] AH01909: 192.168.10.10:443:0 server certificate does NOT include an ID which matches the server name
      Mar 27 17:28:08 ReadyNAS6Ultra systemd[1]: Started The Apache HTTP Server.
      Mar 27 17:28:08 ReadyNAS6Ultra apache2[9464]: [ssl:warn] [pid 9464] AH01909: 192.168.10.10:443:0 server certificate does NOT include an ID which matches the server name
      Mar 27 17:28:08 ReadyNAS6Ultra apache_access[9466]: Admin session started from 192.168.10.20
      Mar 27 17:28:09 ReadyNAS6Ultra systemd[1]: Stopping The Apache HTTP Server...
      Mar 27 17:28:10 ReadyNAS6Ultra apachectl[9607]: AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 192.168.10.10. Set the 'ServerName' directive globally to suppress this message
      Mar 27 17:28:10 ReadyNAS6Ultra systemd[1]: Stopped The Apache HTTP Server.
      Mar 27 17:28:10 ReadyNAS6Ultra systemd[1]: Starting The Apache HTTP Server...
      Mar 27 17:28:10 ReadyNAS6Ultra apachectl[9736]: AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 192.168.10.10. Set the 'ServerName' directive globally to suppress this message
      Mar 27 17:28:10 ReadyNAS6Ultra apache2[9740]: [ssl:warn] [pid 9740] AH01909: 192.168.10.10:443:0 server certificate does NOT include an ID which matches the server name
      Mar 27 17:28:10 ReadyNAS6Ultra systemd[1]: Started The Apache HTTP Server.
      Mar 27 17:28:10 ReadyNAS6Ultra apache2[9743]: [ssl:warn] [pid 9743] AH01909: 192.168.10.10:443:0 server certificate does NOT include an ID which matches the server name
      Mar 27 17:28:10 ReadyNAS6Ultra apache_access[9744]: Admin session started from 192.168.10.20
      Mar 27 17:30:56 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus HTTP/1.1" 301
      Mar 27 17:30:56 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/ HTTP/1.1" 200
      Mar 27 17:30:57 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/css/ntgr-theme/jquery-ui-1.10.3.custom.css HTTP/1.1" 200
      Mar 27 17:30:57 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/smbplus.js HTTP/1.1" 200
      Mar 27 17:30:57 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/smbplus.css HTTP/1.1" 200
      Mar 27 17:30:57 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/js/jquery-1.10.2.min.js HTTP/1.1" 200
      Mar 27 17:30:57 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/js/jquery-ui-1.10.3.custom.min.js HTTP/1.1" 200
      Mar 27 17:30:57 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/images/bg-top.png HTTP/1.1" 200
      Mar 27 17:30:57 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/images/ajax-loader.gif HTTP/1.1" 200
      Mar 27 17:30:57 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/images/netgear-logo.png HTTP/1.1" 200
      Mar 27 17:30:57 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/images/app-logo.png HTTP/1.1" 200
      Mar 27 17:30:57 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/images/exitIcon.png HTTP/1.1" 200
      Mar 27 17:30:58 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/smbplus.cgi?op=getLocalizedString&ms=1616884227608 HTTP/1.1" 200
      Mar 27 17:30:58 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/images/refreshIcon.png HTTP/1.1" 200
      Mar 27 17:30:58 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/images/infoIcon.png HTTP/1.1" 200
      Mar 27 17:30:58 ReadyNAS6Ultra apache_access[9744]: 192.168.10.20 "GET /apps/smbplus/smbplus.cgi?op=getSmbplusState&ms=1616884228330 HTTP/1.1" 200
      Mar 27 17:31:09 ReadyNAS6Ultra apache_access[9745]: ::1 "OPTIONS * HTTP/1.0" 200
      Mar 27 17:31:27 ReadyNAS6Ultra apache_access[9745]: ::1 "OPTIONS * HTTP/1.0" 200

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