Duo power supply failure

If your Duo is still under warranty, open an on line tech support case. (I am assuming you are beyond the 90 day initial period and no longer have free telephone support) While not a common occurrence as far as I know, it can happen and is an easy item to replace since you don't even have to open the case.

Even if you are beyond the end of the warranty, they may direct you to where you can purchase one. I could not find one on the Netgear Store site. It should be there along with other minor parts people are always asking about (screws, trays for newer units, etc).

If they don't come back quickly, post back and we see if we can get a Jedi involved.

Thanks PapaBear (cool name), yes it's out of warranty, hardly used but that's besides the point I guess.
I've never been a fan of switched mode power supplies.
There's an open circuit across the AC input pins so I suspect it got too hot and melted a joint, just a guess.
I'll send an email to Netgear UK and see if they reply, failing that, I'll start Googling.
Like you say, it's can't be that common or this forum would have been full of it.
Cheers from Bob in Southern England

Bob, you still have 71 days of hardware warranty left. Contact support and get an RMA.

Manufacture date: May 1, 2009
Purchase date: Jul 28, 2009

Warranty details: Global - ReadyNAS three year Warranty (3yr)
HW: Jul 27, 2012 (71)

chirpa wrote:
Bob, you still have 71 days of hardware warranty left. Contact support and get an RMA. Manufacture date: May 1, 2009 Purchase date: Jul 28, 2009 Warranty details: Global - ReadyNAS three year Warranty (3yr) HW: Jul 27, 2012 (71)

Wow! I didn't realise that, thanks so much I better get a move on eh?

bobbyv wrote:
[Wow! I didn't realise that, thanks so much I better get a move on eh?

Make sense of this, apparently my PSU warranty expired - two months from now ;-)
Standard Product Warranty:
- Hardware Warranty: Available till 27/Jul/2012
- Free Installation Support Warranty: Expired on 26/Oct/2009
- Power Supply Warranty: Expired on 27/Jul/2012
- Accessories Warranty: Expired on 27/Jul/2012

I've raised a ticket, fingers crossed, thanks again, you're a star!

Interesting, I'll pass that along to the my.netgear.com guys.