NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

bytte's avatar
bytte
Aspirant
Dec 02, 2014

Duo stops listening

I have an original Duo that appears to stop receiving packets from the network soon after boot.
Eg stops answering pings, but continues to send SSDP packets.
Changed it's network port on the hub.

Panel lights normal
Shutdown and reboot, gives a new short window to talk to it.
Memory test run twice - no problems.
Logs show nothing unusual. It's on an external UPS and had been up for 10 months.
Both disks status is all good.

Tried a firmware update, but it stopped receiving during the download. On reboot the log and pop-up reflected that.

Any suggestions?

Thanks

5 Replies

Replies have been turned off for this discussion
  • What firmware is it currently on?
    How full is the volume?
    Have you checked the health of the disks using vendor tools?
    Do you have ssh enabled?
    Do you have a backup?
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Sounds like a full OS partition (not the data volume).

    If you have enough time, try deleting the logs in the short bootup window (first system, and then backup). Netgear (including mdgm) have other ways to do it.

    Do you happen to have ssh installed?
  • I agree, just gathering as much info as possible. Full data volumes also seem to cause some problems albeit not as frequently as the dreaded full OS partition.
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    vandermerwe wrote:
    I agree, just gathering as much info as possible. Full data volumes also seem to cause some problems albeit not as frequently as the dreaded full OS partition.
    Our replies collided (I posted mine a couple of seconds after yours). I wasn't meaning to disagree; your requested info is relevant. If it is filling, then he does need to clear logs quickly.
  • Thanks for the replies

    It was running 4.1.13

    I now have sshd running

    It is now running 4.1.14

    System disk free is fine, data disks are fine

    I pulled /var/log/syslog & messages (before the upgrade)

    These (<<<) look odd around the period of a 'hang's

    Oct 27 00:44:36 nas-66-05-64 syslogd 1.4.1#10: restart.
    Oct 27 00:49:28 nas-66-05-64 syslogd 1.4.1#10: restart.
    Oct 27 00:50:25 nas-66-05-64 kernel: chn=0, statu/LP_S=0x(d0/d050)29, 32
    Oct 29 23:38:31 nas-66-05-64 kernel: chn=0, statu/LP_S=0x(d0/d050)29, 32
    Oct 29 23:40:17 nas-66-05-64 syslogd 1.4.1#10: restart.
    Oct 30 12:00:40 nas-66-05-64 syslogd 1.4.1#10: restart.
    Oct 30 12:04:28 nas-66-05-64 syslogd 1.4.1#10: restart.
    Nov 23 18:39:36 nas-66-05-64 kernel: rxS1(00720000),rxS0(011001ea) <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
    Nov 23 18:59:23 nas-66-05-64 kernel: rxS1(00720000),rxS0(01100166) <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
    Nov 23 19:06:49 nas-66-05-64 kernel: rxS1(00e20000),rxS0(018001d4) <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
    Dec 2 10:02:38 nas-66-05-64 kernel: + padre_power_down_task
    Dec 2 10:02:55 nas-66-05-64 exiting on signal 15

    Dec 3 22:06:13 nas-66-05-64 kernel: chn=0, statu/LP_S=0x(d0/d050)29, 32
    Dec 3 22:09:13 nas-66-05-64 kernel: rxS1(00ca0000),rxS0(008205ee) <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
    Dec 3 22:22:58 nas-66-05-64 kernel: + padre_power_down_task
    Dec 3 22:23:12 nas-66-05-64 exiting on signal 15

    Dec 3 22:25:24 nas-66-05-64 kernel: hub 3-0:1.0: 2 ports detected
    Dec 3 22:25:36 nas-66-05-64 usb.agent: ... no modules for USB product 0/0/206
    Dec 3 22:25:39 nas-66-05-64 last message repeated 2 times
    Dec 3 22:26:57 nas-66-05-64 kernel: rxS1(00ca0000),rxS0(008005ee) <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
    Dec 3 22:36:38 nas-66-05-64 kernel: + phy_irq 0400 repeated 1
    Dec 3 22:36:38 nas-66-05-64 kernel: unlinked <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
    Dec 3 22:36:45 nas-66-05-64 kernel: linked, 1000mbps mode <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
    Dec 3 22:39:22 nas-66-05-64 kernel: padre_power_down_task
    Dec 3 22:39:31 nas-66-05-64 exiting on signal 15

    grep "kernel: rxS1" messages gives (message starts in Jul):

    Oct 9 09:08:06 nas-66-05-64 kernel: rxS1(00e20000),rxS0(0182021d)
    Nov 23 18:39:36 nas-66-05-64 kernel: rxS1(00720000),rxS0(011001ea)
    Nov 23 18:59:23 nas-66-05-64 kernel: rxS1(00720000),rxS0(01100166)
    Nov 23 19:06:49 nas-66-05-64 kernel: rxS1(00e20000),rxS0(018001d4)
    Dec 2 10:11:29 nas-66-05-64 kernel: rxS1(00ca0000),rxS0(008005ee)
    Dec 2 10:31:10 nas-66-05-64 kernel: rxS1(005a0000),rxS0(001000dd)
    Dec 2 10:31:11 nas-66-05-64 kernel: rxS1(00ca0000),rxS0(008200e2)
    Dec 2 10:38:08 nas-66-05-64 kernel: rxS1(00e20000),rxS0(018001be)
    Dec 2 20:00:02 nas-66-05-64 kernel: rxS1(00e20000),rxS0(008000f4)
    Dec 2 20:15:34 nas-66-05-64 kernel: rxS1(005a0000),rxS0(001000f5)
    Dec 2 20:24:10 nas-66-05-64 kernel: rxS1(00ca0000),rxS0(008005ee)
    Dec 2 20:39:20 nas-66-05-64 kernel: rxS1(00e20000),rxS0(018001ca)
    Dec 3 22:09:13 nas-66-05-64 kernel: rxS1(00ca0000),rxS0(008205ee)
    Dec 3 22:26:57 nas-66-05-64 kernel: rxS1(00ca0000),rxS0(008005ee)
    Dec 3 23:39:31 nas-66-05-64 kernel: rxS1(00e20000),rxS0(018001ea)


    Are those rxS1 network related ???

    Even running 4.1.14 it is still not right, - the last entry is under 4.1.14

    It used to happily stream video (not HD) over 100mbps cat 5 (using hubs rather than switches) to my TV, put it doesn't any more. Very bursty with long pauses.

    https://www.readynas.com/forum/viewtopi ... 24&t=76500 is almost identical

    Google gives other similar symptoms not just for DUOs but only ReadyNAS



    Example sample ping from the Duo:

    64 bytes from 10.0.1.33: icmp_seq=313 ttl=128 time=0.501 ms
    64 bytes from 10.0.1.33: icmp_seq=314 ttl=128 time=0.501 ms
    64 bytes from 10.0.1.33: icmp_seq=315 ttl=128 time=0.501 ms
    64 bytes from 10.0.1.33: icmp_seq=316 ttl=128 time=0.481 ms
    64 bytes from 10.0.1.33: icmp_seq=317 ttl=128 time=0.501 ms
    64 bytes from 10.0.1.33: icmp_seq=318 ttl=128 time=0.501 ms
    64 bytes from 10.0.1.33: icmp_seq=319 ttl=128 time=3.12 ms
    64 bytes from 10.0.1.33: icmp_seq=320 ttl=128 time=0.481 ms
    64 bytes from 10.0.1.33: icmp_seq=321 ttl=128 time=0.481 ms
    64 bytes from 10.0.1.33: icmp_seq=322 ttl=128 time=0.481 ms
    64 bytes from 10.0.1.33: icmp_seq=323 ttl=128 time=0.481 ms
    64 bytes from 10.0.1.33: icmp_seq=324 ttl=128 time=1.50 ms
    64 bytes from 10.0.1.33: icmp_seq=325 ttl=128 time=0.481 ms
    64 bytes from 10.0.1.33: icmp_seq=326 ttl=128 time=98.1 ms
    64 bytes from 10.0.1.33: icmp_seq=326 ttl=128 time=98.4 ms (DUP!) <<<<<<<<<<<<<<<<<<<<<<<< what ???
    64 bytes from 10.0.1.33: icmp_seq=327 ttl=128 time=0.440 ms
    64 bytes from 10.0.1.33: icmp_seq=328 ttl=128 time=0.481 ms
    64 bytes from 10.0.1.33: icmp_seq=329 ttl=128 time=0.481 ms
    64 bytes from 10.0.1.33: icmp_seq=330 ttl=128 time=0.481 ms
    64 bytes from 10.0.1.33: icmp_seq=331 ttl=128 time=0.481 ms
    64 bytes from 10.0.1.33: icmp_seq=332 ttl=128 time=255 ms
    64 bytes from 10.0.1.33: icmp_seq=333 ttl=128 time=0.481 ms
    64 bytes from 10.0.1.33: icmp_seq=334 ttl=128 time=0.481 ms
    64 bytes from 10.0.1.33: icmp_seq=335 ttl=128 time=29.2 ms
    64 bytes from 10.0.1.33: icmp_seq=336 ttl=128 time=17.3 ms
    64 bytes from 10.0.1.33: icmp_seq=340 ttl=128 time=93.8 ms
    64 bytes from 10.0.1.33: icmp_seq=341 ttl=128 time=429 ms
    64 bytes from 10.0.1.33: icmp_seq=342 ttl=128 time=1.56 ms
    64 bytes from 10.0.1.33: icmp_seq=343 ttl=128 time=0.501 ms
    64 bytes from 10.0.1.33: icmp_seq=344 ttl=128 time=101 ms

    That dup makes no sense at all to me !!!!

    Any more ideas (other than buy some new hardware)?

    Thanks

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More