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Forum Discussion
Error: UPS has been disconnected
I bought the Cyberpower 685AVR (listed on the hcl) a couple of days ago and have connected it to my ReadyNAS NV using the supplied USB cable. I also enabled the power timer on my ReadyNAS. I have noticed that roughly 3 minutes after ReadyNAS powers up, this error is generated. It has now happened on both days I have owned the UPS. It appears that USB connection is temporarily interrupted but I can't figure out what is causing it and how to fix it. Today, I got 20 email alerts in a span of 3 minutes.
Tue Aug 31 16:05:41 PDT 2010 UPS has been disconnected.
Tue Aug 31 16:05:32 PDT 2010 UPS has been disconnected.
Tue Aug 31 16:05:13 PDT 2010 UPS has been disconnected.
Tue Aug 31 16:05:04 PDT 2010 UPS has been disconnected.
Tue Aug 31 16:04:58 PDT 2010 UPS has been disconnected.
Tue Aug 31 16:04:30 PDT 2010 UPS has been disconnected.
...
Tue Aug 31 16:01:50 PDT 2010 System is up.
Mon Aug 30 23:00:26 PDT 2010 System power-on scheduled for 08/31/2010 16:00
My firmware is 4.1.6. Thanks in advance for any advice.
Tue Aug 31 16:05:41 PDT 2010 UPS has been disconnected.
Tue Aug 31 16:05:32 PDT 2010 UPS has been disconnected.
Tue Aug 31 16:05:13 PDT 2010 UPS has been disconnected.
Tue Aug 31 16:05:04 PDT 2010 UPS has been disconnected.
Tue Aug 31 16:04:58 PDT 2010 UPS has been disconnected.
Tue Aug 31 16:04:30 PDT 2010 UPS has been disconnected.
...
Tue Aug 31 16:01:50 PDT 2010 System is up.
Mon Aug 30 23:00:26 PDT 2010 System power-on scheduled for 08/31/2010 16:00
My firmware is 4.1.6. Thanks in advance for any advice.
3 Replies
Replies have been turned off for this discussion
- I did some more digging and I am almost 100% sure the issue is related to the power up cycle of my ReadyNAS NV. The error tends to happen when it powers up automatically. The behavior is identical to physically disconnecting the USB cable. I know the cable is good because when I connect it to my PC, the UPS software works perfectly without any errors. So, I am suspecting the issue is a bug in ReadyNAS NV. If this forum is not the right place to post this inquiry, I would appreciate it if the moderators would advice where I should post it so I can get a resolution. I bought this UPS because it was on the HCL.
- Resolution at last. Here is an update for other members who might be considering a UPS. After exchanging a few emails with CyberPower (at least they replied!!!) I decided to return the unit and bought an APC ES750. It works like a charm. Here are those beautiful messages from ReadyNAS NV:
Mon Sep 6 19:21:21 PDT 2010 UPS is shutting down system.
Mon Sep 6 19:21:19 PDT 2010 UPS battery is low; system will shutdown soon.
Mon Sep 6 19:21:06 PDT 2010 UPS is on battery power.
No disconnect errors so far. - But what about on power up? any issues there after replacing the battery backup?
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