Failed to retrieve directory listing

Question

I'm having some trouble with internal-only FTP. Filezilla authenticates, but I'm unable to browse to the folder. I get the following (minus the hashtags).

Status: Resolving address of ###.###.##
Status: Connecting to ###.###.#.##:21...
Status: Connection established, waiting for welcome message...
Status: Logged in
Status: Retrieving directory listing...
Status: Directory listing of "/" successful
Status: Retrieving directory listing of "/users;UNIX.mode=0775;UNIX.owner=33268;UNIX.ownername=administrator; IT"...
Command: CWD /users;UNIX.mode=0775;UNIX.owner=33268;UNIX.ownername=administrator; IT
Response: 550 /users;UNIX.mode=0775;UNIX.owner=33268;UNIX.ownername=administrator; IT: No such file or directory
Error: Failed to retrieve directory listing
Status: Disconnected from server

The SMB configuration works fine. I only need it internally so I didn't bother with any port forwarding. The FTP client is Filezilla. The logon type is set to normal with passive transfer mode.

Here's my ReadyNAS setup.

I'm sure it's something simple my coffee-bereft, frazzeled brain is missing.

StephenB · Answer

Is users a share on the NAS?&nbsp; Did you navigate there by clicking on the foldername in the root share?
&nbsp;
If so, is the share set to give your user credentials access?&nbsp; Check the FTP tab in Network Access (share settings), and also the File Access tab.&nbsp; Perhaps enable "everyone" access intially, just for testing.

MMarbleSLHA · Answer

Thanks for the reply.&nbsp; The share and folder name is IT.&nbsp; I vaguely remember users being a system folder for Unix.I did try setting the permissions to everyone, but got the same result.

StephenB · Answer

It is a bit odd, because your filezilla snippet clearly said /users was the directory that couldn't be listed.&nbsp; The NAS OS partition doesn't have a /users folder, so it's not a system folder.
&nbsp;
Did you check permissions on the FTP tab under network access?&nbsp; That might not align with the summary on the main shares page.

MMarbleSLHA · Answer

Yeah I did check the network access tab.&nbsp; Everything looked good.&nbsp; I'm not sure why Filezilla is showing the Unix permissions.

StephenB · Answer

MMarbleSLHA wrote:
I'm not sure why Filezilla is showing the Unix permissions.

Me either, and it isn't doing that for me.&nbsp; One small difference is that my system is set up to use FTPS.&nbsp; You could try that&nbsp; (setting Filezilla to "use explicit FTP over TLS if available" and enabling FTPS on the NAS).&nbsp;
&nbsp;
My FileZilla trace looks like this:
Status: Connection established, waiting for welcome message...Status: Initializing TLS...Status: Verifying certificate...Status: TLS connection established.Status: Logged inStatus: Retrieving directory listing...Status: Server sent passive reply with unroutable address. Using server address instead.Status: Directory listing of "/" successfulStatus: Retrieving directory listing of "/Test"...Status: Server sent passive reply with unroutable address. Using server address instead.Status: Directory listing of "/Test" successful
&nbsp;
The unroutable address is because I connected over the internet.&nbsp; Masquerading is disabled on the NAS, but FileZilla figures that out and does the right thing.&nbsp;&nbsp;

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Failed to retrieve directory listing

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