Hello, I have 2 Netgear ReadyNAS storage units today I recieved an email telling me that the Fan2 in the device is failing with low RPMI called the store I purchase this device and they told me because it's 6 years old I cannot get a replacement fan through them. So I though I would see what can be done to correct this issue. I am hoping I can get a fan so I don't need to purchase another device as it's still working just one of the fans have failed. Any suggestions appreciated.

Hi, Thanks for the fast reply. I did what your recommending and I have already backed up all my files it's 6 bay 12 tera-bytesin size. When I checked status it shows the current state of all HD within normal temp ranges no noise is heard and Fan oneis displayed under the status I recalibrated it. But the system is not showing system Fan2 at all. The firmware is the last onereleased for this model as Netgear is no longer supporting it. Name: RAIDiator-x86 Version: 4.2.30 Date: Fri Aug 19 16:25:23 2016 Size: 54 MB Here is the status of all the drives: Disk 1WDC WD2002FAEX-007BA0 1863 GB , 35 C / 95 F , Write-cache ON OKDisk 2WDC WD20EFRX-68EUZN0 1863 GB , 31 C / 87 F , Write-cache ON OKDisk 3WDC WD20EADS-00S2B0 1863 GB , 36 C / 96 F , Write-cache ON OKDisk 4WDC WD20EADS-00S2B0 1863 GB , 39 C / 102 F , Write-cache ON OKDisk 5WDC WD2001FASS-00U0B0 1863 GB , 43 C / 109 F , Write-cache ON OKDisk 6WDC WD2001FASS-00U0B0 1863 GB , 42 C / 107 F , Write-cache ON OKFan SYS1898 RPM OKTemp CPU50 C / 122 F [Normal 0-65 C / 32-149 F] OKTemp SYS29 C / 84 F [Normal 0-60 C / 32-140 F] OKUPS 1CPS CP1500PFCLCD, Battery charge: 12%, 69 minutes OK Here is the log reference to the failure of the Fan2 the system is set up to email me for disk failures/temp exceeding normal ranges. Fri Mar 3 17:43:47 MST 2017Fan will be recalibrated over the next few minutes.Thu Mar 2 16:24:31 MST 2017System is up.Thu Mar 2 13:48:25 MST 2017Fan 2 has failed (SYS1 393 rpm).Thu Mar 2 13:48:07 MST 2017System is up.Thu Mar 2 08:32:13 MST 2017Fan 2 has failed (SYS1 423 rpm).Mon Feb 27 23:42:28 MST 2017System is up.Sat Feb 25 18:04:58 MST 2017System is up.Sat Feb 25 00:07:42 MST 2017The on-line filesystem consistency check completed without errors for Volume C.Sat Feb 25 00:00:03 MST 2017The on-line filesystem consistency check has started for Volume C.Sun Feb 19 08:10:50 MST 2017RAID scrubbing finished on volume C.Sun Feb 19 00:00:16 MST 2017RAID scrubbing started on volume C.Sat Feb 18 14:54:22 MST 2017System is up.Sat Feb 18 14:48:07 MST 2017System is up.Sat Feb 18 11:24:24 MST 2017System is up.Sat Feb 18 00:07:25 MST 2017The on-line filesystem consistency check completed without errors for Volume C.Sat Feb 18 00:00:03 MST 2017The on-line filesystem consistency check has started for Volume C.Fri Feb 17 18:23:59 MST 2017System is up.Fri Feb 17 17:06:26 MST 2017System is up.Fri Feb 17 00:57:14 MST 2017The default backup button job copies the contents of the [backup] share to the USB hard drive directly attached to the front of the NAS. Please attach a USB hard drive directly to the front USB port before pressing the backup button. I suspect the Fan is just broken and needs to be replaced however I need to know the type of fan and where I can get it. I have another Netgear NAS a 4 bay one used for backup of data. The Ultra 6 is a working drive getting used ever day. Thanks again for replying Utelme

Hello utelme, Does this not have warranty anymore? Maybe you can check with support team. Regards,

They have D/C this model so I suspect it's out of warrenty. I have owned it for about 5 years. Actually to tell you the truth I have less trouble with the Ultra6 than with my Netgear NAS 4 bay model that loves to hang and drop shares off the desktop. It's working fine right now but Fan2 which is the smaller fan is not working. I would like to get the fan but (Memory Express) who was the retail outlet I purchased it from, will not accept it saying they can't get the parts from Netgear. Suprised when he told me since they still sell Netgear products and NAS models. Changing out a fan is not that difficult but where can NAS owners go to get simple parts like a defective Fans. Surely the fan or one like it is in production.

utelme wrote: They have D/C this model so I suspect it's out of warrenty. I have owned it for about 5 years. Warranty can/does extend past the D/C date - Netgear can't change the warranty terms after sale. But the original warranty was three years, so it is in fact expired. utelme wrote: Changing out a fan is not that difficult but where can NAS owners go to get simple parts like a defective Fans. Surely the fan or one like it is in production. I agree that is annoying (both for fans and PSUs). Getting replacement disk trays is another common thing that's hard to do. Unfortunately I don't have a compatible recommendation - perhaps Sandshark does.

Fan Failure on ReadyNas Ultra6 | NETGEAR Communities

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JennC

NETGEAR Employee Retired

Mar 03, 2017

Hello utelme,

What is the current firmware version? You may also try getting to the FrontView, click Status then click Health. You should see Calibrate button for the fan.

I also strongly suggest to back up the data while you still can, it is not a good idea to store important files to just one device.

Welcome to the community!

Regards,

utelme

Aspirant

Mar 04, 2017

Hi, Thanks for the fast reply. I did what your recommending and I have already backed up all my files it's 6 bay 12 tera-bytes

in size. When I checked status it shows the current state of all HD within normal temp ranges no noise is heard and Fan one

is displayed under the status I recalibrated it. But the system is not showing system Fan2 at all. The firmware is the last one

released for this model as Netgear is no longer supporting it.

Name:

RAIDiator-x86

Version:	4.2.30
Date:	Fri Aug 19 16:25:23 2016
Size:	54 MB

Here is the status of all the drives:

Disk 1

WDC WD2002FAEX-007BA0 1863 GB , 35 C / 95 F , Write-cache ON

OK
	Disk 2	WDC WD20EFRX-68EUZN0 1863 GB , 31 C / 87 F , Write-cache ON

OK
	Disk 3	WDC WD20EADS-00S2B0 1863 GB , 36 C / 96 F , Write-cache ON

OK
	Disk 4	WDC WD20EADS-00S2B0 1863 GB , 39 C / 102 F , Write-cache ON

OK
	Disk 5	WDC WD2001FASS-00U0B0 1863 GB , 43 C / 109 F , Write-cache ON

OK
	Disk 6	WDC WD2001FASS-00U0B0 1863 GB , 42 C / 107 F , Write-cache ON

OK
	Fan SYS1	898 RPM

OK
	Temp CPU	50 C / 122 F [Normal 0-65 C / 32-149 F]	OK
	Temp SYS	29 C / 84 F [Normal 0-60 C / 32-140 F]	OK
	UPS 1	CPS CP1500PFCLCD, Battery charge: 12%, 69 minutes	OK

Here is the log reference to the failure of the Fan2 the system is set up to email me for disk failures/temp exceeding normal ranges.

	Fri Mar 3 17:43:47 MST 2017	Fan will be recalibrated over the next few minutes.
	Thu Mar 2 16:24:31 MST 2017	System is up.
	Thu Mar 2 13:48:25 MST 2017	Fan 2 has failed (SYS1 393 rpm).
	Thu Mar 2 13:48:07 MST 2017	System is up.
	Thu Mar 2 08:32:13 MST 2017	Fan 2 has failed (SYS1 423 rpm).
	Mon Feb 27 23:42:28 MST 2017	System is up.
	Sat Feb 25 18:04:58 MST 2017	System is up.
	Sat Feb 25 00:07:42 MST 2017	The on-line filesystem consistency check completed without errors for Volume C.
	Sat Feb 25 00:00:03 MST 2017	The on-line filesystem consistency check has started for Volume C.
	Sun Feb 19 08:10:50 MST 2017	RAID scrubbing finished on volume C.
	Sun Feb 19 00:00:16 MST 2017	RAID scrubbing started on volume C.
	Sat Feb 18 14:54:22 MST 2017	System is up.
	Sat Feb 18 14:48:07 MST 2017	System is up.
	Sat Feb 18 11:24:24 MST 2017	System is up.
	Sat Feb 18 00:07:25 MST 2017	The on-line filesystem consistency check completed without errors for Volume C.
	Sat Feb 18 00:00:03 MST 2017	The on-line filesystem consistency check has started for Volume C.
	Fri Feb 17 18:23:59 MST 2017	System is up.
	Fri Feb 17 17:06:26 MST 2017	System is up.
	Fri Feb 17 00:57:14 MST 2017	The default backup button job copies the contents of the [backup] share to the USB hard drive directly attached to the front of the NAS. Please attach a USB hard drive directly to the front USB port before pressing the backup button.

I suspect the Fan is just broken and needs to be replaced however I need to know the type of fan and where I can get it. I have another Netgear NAS a 4 bay one used for backup of data. The Ultra 6 is a working drive getting used ever day.

Thanks again for replying

Utelme

JennC
NETGEAR Employee Retired
Mar 06, 2017
Hello utelme,

Does this not have warranty anymore? Maybe you can check with support team.

Regards,

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Fan Failure on ReadyNas Ultra6

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