Hi I am Having problems copying files and folder from my RN102 to an external drive. I can see and access all my files throiugh the admin page and some folders were as simple as doing a copy , (From drop down menu) and pasting to an external drive. But many will not allow ne to copy from drop down menu and paste to the external drive. Any thoughts on why this is happening. My user knowledge is limited and the manual is not as helpful as i would hope.ThanksDan

DC423 What message are you getting when trying to copy the files and what types of files are those as well?

Also, can you copy the files from Windows File Explorer (or MacOS Finder)?

Hi,Thanks for responding.When I am in the admin page, I tried to do a copy, using the right click copy from the drop down menu, I dont seem to be able to paste into the directory of an external drive. Although in some of the folders I was able to do this easily.When i try to access some of the folders from the network in win 10 file explorer I get a win security "Enter Network credentials" window. I am not sure what they are asking for. I am the administrator of the NAS, and am able to login to admin page and see files and folders. I have tried a number of user/ password combos unsuccessfuly. Even though I am the only user and created these folders..I attempted to do a drag and drop from admin browse panel to external drive but it wont allow it and i get a "use download to retrieve this file". I tried this but it download did not start.When looking at the user manual I have to admit user knowledge deficiancy, I gues at my age i need more of a "see spot run" version insted of a "dr. Suess"Any help is greatly appreciated.D

In Windows Explorer, you can just use the same credentials as you use for the GUI -- user name admin and your admin password. Since admin has full access, you should be able to copy anything you need to. Personally, I choose to use another account I created when accessing via Windows, but that's more from habit (in general, using admin credentials for non-admin tasks has a greater potential to create problems) than anything specific I'm avoiding on the NAS.

Hi,Thanks again for responding.When i try to access a folder i get an error window saying it,".. is not accessable. you by the same user using more than one user name are not allowed. Disconnect allprevious connections to the server or shared resource and try again might not have permission to use this network resource. Contact the administartor of this server to find out if you have access permissions.Multiple connections to a server or shared resource by the same user using more than one user name is not allowed. Disconnect all previous connections to the server or shared resource and try again."So I am trying to understand what it is saying. Now Idid have two laptops trying to use the server for this project. but I removed one and still got the error. I was wondering if i enabled annonymous for all shares if that would help?ThanksD

file copy to external drive problems

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Marc_V
NETGEAR Employee Retired
Aug 10, 2020
DC423

What message are you getting when trying to copy the files and what types of files are those as well?
- StephenB
  Guru - Experienced User
  Aug 10, 2020
  Also, can you copy the files from Windows File Explorer (or MacOS Finder)?
- DC423
  Aspirant
  Aug 10, 2020
  Hi,
  Thanks for responding.
  When I am in the admin page, I tried to do a copy, using the right click copy from the drop down menu, I dont seem to be able to paste into the directory of an external drive. Although in some of the folders I was able to do this easily.
  When i try to access some of the folders from the network in win 10 file explorer I get a win security "Enter Network credentials" window. I am not sure what they are asking for. I am the administrator of the NAS, and am able to login to admin page and see files and folders. I have tried a number of user/ password combos unsuccessfuly. Even though I am the only user and created these folders..
  I attempted to do a drag and drop from admin browse panel to external drive but it wont allow it and i get a "use download to retrieve this file". I tried this but it download did not start.
  When looking at the user manual I have to admit user knowledge deficiancy, I gues at my age i need more of a "see spot run" version insted of a "dr. Suess"
  Any help is greatly appreciated.
  D
  - Sandshark
    Sensei
    Aug 10, 2020
    In Windows Explorer, you can just use the same credentials as you use for the GUI -- user name admin and your admin password. Since admin has full access, you should be able to copy anything you need to. Personally, I choose to use another account I created when accessing via Windows, but that's more from habit (in general, using admin credentials for non-admin tasks has a greater potential to create problems) than anything specific I'm avoiding on the NAS.

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file copy to external drive problems

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