Firmware 6.10.5 web interface broken in final release

No one provided enough information to reproduce the problem and no one from NETGEAR had a look at any affected system on the community as far as I can tell.

If you're still seeing it after a factory reset and clearing your web browser cache it would seem it could be related to something on your network or PC and how that interacts with the NAS.

Have you checked if rebooting your router has any impact on the problem.

Took the plunge with 6.10.5 and immediately got the login loop with Chrome,Edge & Firefox. None of the described solutions worked. Finally was able to login with with iExplorer I hadn't used in years. I immediately downgraded to 6.10.4. All is well.

I certainly regard this as a bug and do not consider 6.10.5 "stable". Who's kidding who?

I'm seeing the same issue on my RN104.  Login is looping in IE, Chrome, Firefox (including private browsing).  Even seeing the same thing using Firefox from my phone.  Can't access the web interface to downgrade.  Only app installed is Plex.

Rebooted the unit, no change.

SSH is disabled, so I can't fix it that way.

Steps:

1.- Download and unzip the firmware version 6.10.4:
https://kb.netgear.com/000062588/ReadyNAS-OS-6-Software-Version-6-10-4
2.- Restart the NAS
3.- Open the web interface in an inprivate window
4.- In settings-update disable automatic firmware updates and notifications for update.
5.- Install the firmware downloaded manually

The following is my story, I try to be exact and detailed - maybe a bit too much.

I have this NAS for a good few years, and I kept the default admin/password (bad habit, I know). A few days ago I updated to 6.10.5. When I tried to log in after the update (using Chrome), I got redirected immediately to the password recovery page (which indicated that I never set up a recovery method). I panicked a bit, then tried another browser (Opera) and I could log in OK. Then I decided to be a reasonable admin, so I set a complex password, as well as a recovery method. Since then, the situation is the following: I still get directed to the password recovery page right away if using Chrome. With other browsers, I can log in, but before the admin page would load completely, it goes to "Connecting to the ReadyNAS Admin Page", the blue progress bar, and it starts over. No matter how fast I click on any link, I cannot do anything. I tried to shut down or restart, I could comfortably click on the menu items 2-3 times, but had no effect.

I ssh'd in and checked the journal. I found the below message (when I login with admin):

apache2[4403]: [auth_basic:error] [pid 4403] [client 192.168.1.50:33252] AH01618: user 1621794430734 not found: /admin/index.html, referer: http://192.16
8.1.102/admin/

.50 is my laptop, .102 is the NAS. The strange part is the "user 1621794430734" that is not found.

My impression (which may be totally wrong) is that my password change did not make it through all systems. It seems that the user databases got out of sync. "admin" is no longer known to certain parts of the web authentication system.

What happened since:

I used the boot menu to do OS Reinstall. It reset the admin password to "password". Chrome still redirects to password recovery, but other browsers loaded the admin page properly.

Then I changed the admin password -- and the problem returned.

It seems that -- at least in my case -- it is the admin password change that generates the issue.

I hope this is enough input for a thorough check from Netgear folks...

I initially had this same issue on my RN316 after installing the stable version of 6.10.5 (from the previous stable 6.10.4).  But I also had files uploading through SyncThing, and a large SMB transfer to the NAS going when I was trying to access the webpage.  Hoping that it was a combination of those sustained transfers along with any "apt" updates the system was still doing after the firmware update, I just let it sit for a while.  Got up today, and the webpage comes up just fine.  Oh, I've only tried in Chrome, didn't try other browsers when it wasn't working for me, or now that it is working.  Also, the SyncThing and SMB transfers are still going.

I have not had to move back in a firmware update.  I have 6.10.5 installed and need to re-install 6.10.3

Within the firmware where would I find the command to re-install 6.10.3?  Sorry but this is the first time I have had to consider this.

Thanks

George

Just in case this is helpful - I logged in with a username/password other than admin, and didn't get the loop - i was able to then go back to 6.10.4

Similar problem here. However slightly different scenario.

My RN426 was running ReadyNasOS 6.10.3 and everything seemed fine for months.

Installed 6.10.4 and we assumed everything was fine, but after a few weeks we were starting to receive zero bytes on certain files.

We then installed 6.10.5 and was hoping the zero bytes issue would dissapear. It seemed much better as we did not experience zero bytes for a week, but then it started to plague us again and it was becoming worse. We assumed it was because we were saving files via Apple Macs on SMB, so we started using AFPS, but the issue still  continued. Occasionally the Readynas RN426 would dissapear and come back online. But we thought it was out iMacs. 

then a few days ago, our whole network died, all hard wired cabled devices were nowhere to be seen (we use a dedicated TP-Link Archer C8 wifi router connected to a WAN for internet, the Archer C8 broadcasts the DHCP network.) we discovered that all hardwired connections were dead, including the WAN connection. We left the router (had to go home) and when we arrived in teh office teh following day, the network was all working fine. However 4/5 hours later, it died again.  So we assumed that the Archer C8 router's ethernet card had died, as a result, I bought a new router and installed that.

So did that fix it... NO!

With a new router plugged in, all our devices were brought back online, and internet restored via the WAN. however we discovered that the ReadyNAS RN426 was coming online and then going offline a minute later. We also discovered a printer and one of our PC's doing the same (both share the same) 8 port ethernet switch. so we disconnected the PC from the network  and the ReadyNAS was still misbehaving.

So we've downgraded the firmware and everything is running as per normal.

Over the next few days, we'll assess the stability and maybe plug in the old router to see it was broken or whether it was the readynas affecting the whole network.