Firmware update still says 'Upgrading'; Moving to FW 6.6.1

Question

I started the Firmware upgrade on the ReadyNAS about an hour ago and RAIDar now shows the unit with a different IP, inaccessible and 'Upgrading'.

How long should the process take and what steps SHOULD I be taking right now other than wait? I received the initial email that the system was 'rebooting' but nothing after that point.

Thanks.

R.

jak0lantash · Answer

Tech Support Mode is most likely the way to go, but as I'm no longer with NETGEAR Support, I can't help you with that.Your best bet, imo, is to contact NETGEAR Support, insisting on the fact that this condition is due to the firmware upgrade (might seems obvious but...).

PropTop99 · Answer

I waited for 2Hrs and then had the unit power cycled (it's at a remote location). I ran RAIDar again and I'm still getting the same 'upgrading' message. Any suggestions on what to do or what may be going on??

jak0lantash · Answer

Are you upgrading to 6.6.1 or from 6.6.1?

PropTop99 · Answer

I'm not entirely sure. When the Firmware 'Upgrade' popped up on the screen when I logged on, I Ok'd it as it was a good time to get done and didn't think to note the version. Currently, RAIDar shows Status: Upgrading and Firmware under that shows as: 6.6.1

jak0lantash · Answer

F/W 6.7.0 was never available via the auto-update, afaik anyway. So you're probably upgrading&nbsp;to 6.6.1.Do you what F/W you're coming from though? While it&nbsp;may take some time to update if you were running an old F/W, 2 hours is just too long.Can you access the GUI now? (partially? does it ask for credentials?)Is SSH enabled?

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Firmware update still says 'Upgrading'; Moving to FW 6.6.1

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