NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Folders are not responding
Hey Guys,
My "RN42400" NAS Can't access any files and folders via local ip (Web Browser). Actually nothing happend after i clicked on a folder. And This occured after i update to the latest virsion of firmware "6.10.2". Any idea how to resolve this issue, there are much importants files that already in the NAS, Which mean that i can't wipe out the NAS and start as a fresh. Any sujjestion or solution that i can resolve this issue without formatiing the NAS. Waiting for your feedback. Thanks.
Regards,
Shehan.
4 Replies
Replies have been turned off for this discussion
Welcome to the Community!
Are you still able to login to Admin page when using the Local IP? do you still see the the files and folders on Windows Explorer?
If you don't have RAIDar installed, kindly install it and check the status of the NAS.
https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar
Please check if the IP is still the same as before and see if there are any issues with the disks, If in any case you are not seeing the shares on the Admin page then let me know.
Don't do any steps on reformatting the drives or doing a Factory reset.
HTH
Regards
Hey there,
Are you still able to login to Admin page when using the Local IP? Yes, Possible.
do you still see the the files and folders on Windows Explorer? Yes, Accessible.
Please check the attachment of Raidar status. Seems everything is fine.
Waiting for your feedback. Regards, Shehan.
Let's start with a download (to your computer) and re-installing the firmware update again -> https://kb.netgear.com/26212/ReadyNAS-OS-6-Updating-Firmware (To locally update ReadyNAS OS 6 firmware via the Admin Page).
If this does not cure, drop the browser cache, or try another browser.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
