Forum Discussion

Aspirant

Apr 03, 2019

Issue with Warranty

Hello,

I was going through to make sure all of my warranties were up to snuff and I have run across an issue with one of my NAS'. In my account it says I have all the support options available to me except for the chat option. I tried to create a case to get that fixed but it says my complementary support has expired. However, when I look up the S/N I have support on everything until 2023. I tried contacting support but I have to create a case online but I can't due to this issue. Has anyone ever run up against this?

What I see when I check the warranty of the S/N at https://www.netgear.com/mynetgear/registration/Product_WarrantyCheck.aspx

What I see in our account.

22 Replies

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StephenB
Guru - Experienced User
Apr 03, 2019
Try emailing customer.service@netgear.com
- Delgado0924
  Aspirant
  Apr 03, 2019
  Thank you I will try that out.
  - Delgado0924
    Aspirant
    Apr 11, 2019
    I sent an email to the address suggested but I have not heard a peep back not even a canned auto response that my email was received.
JohnCM_S
NETGEAR Employee Retired
Jun 14, 2019
Hi Delgado0924,

I see. Thank you for the feedback. Is this issue still preventing you from opening a support case?

Regards,
- Delgado0924
  Aspirant
  Jun 17, 2019
  I can create cases now. But I would like to make sure I have that warranty as we paid for that support. As long as Netgear sees it on your end and it is tied to our account I am fine with that.
  
  Thanks
  - JohnCM_S
    NETGEAR Employee Retired
    Jun 18, 2019
    Hi Delgado0924,
    
    Yes, we can see your contracts on our end. It is a good thing that you can now create cases.
    
    We have submitted a new ticket to engineering regarding the latest issue on your account so they can investigate it as well.
    
    Regards,