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Forum Discussion
PhilD_IT_Guy
Dec 29, 2016Aspirant
Missing Volume
I just got this thing Christmas. Got two brand new SeaGate IronHawk 4TB drives and put them in. Plugged in Ethernet. Powered up. Did the registration and everything was looking good. I poked arou...
PhilD_IT_Guy
Jan 01, 2017Aspirant
After doing a factory reset everything started working correctly. But then I began transferring files onto the NAS via my PC. After about four hours of uploading there was some kind of network error that appeared on my PC (I wasn't there at the time, but I assume my PC went to sleep). I then tried to start loading files again. But the NAS would not respond. I tried to access the Admin page but it could not load (I see the webpage that says ' Connecting' but then get an response indicating that it cannot load).
I then went to the utility room where my NAS is located and saw the power light flashing. I tried to power down by pressing the power button twice but it was unresponsive. So I pulled the plug and re-inserted it. After it powered up I tried logging in to the admin page and got the same non-response. I downloaded RAIDar and it discovered the NAS. But it says "Management Service is offline". I now have the NAS up here in my office and it appears to be trying to boot up I hear it humming and spinning and an occassion odd noise. In RAID ar I see both drives with a green checkmark icon. I am able to browse files from Windows Explorer, but cann access any of the admin screens. I am concerned that the previous issues with Disk#2 may be contributing to the issue, but I looked in the Volumes.log and I see no indication of errors. Do I just need to wait this out and see if the NAS wil let me access it eventually. Or is something totally dorked up?
StephenB
Jan 01, 2017Guru - Experienced User
If you can access the shares, then the NAS has booted.
Something is clearly wrong - the next step is to use RAIDar and try to download the logs with that.
http://kb.netgear.com/20684/ReadyNAS-Downloads?cid=wmt_netgear_organic#raidar
- PhilD_IT_GuyJan 01, 2017Aspirant
I was able to download the logs, not sure how to add them to this thread though.
- FramerVJan 01, 2017NETGEAR Employee Retired
- FramerVJan 08, 2017NETGEAR Employee Retired
Hi PhilD_IT_Guy,
Just would like to verify if you were able to send the logs.
Regards, - mdgm-ntgrJan 09, 2017NETGEAR Employee Retired
The logs you sent this morning show a single disk installed and that disk is faulty, but looking at your case support has already told you that.
For a recent purchase that's determined to be faulty it's typically best to return to the reseller in exchange for a new unit. However looking at your case it sounds like you're having issues with that.
I have sent you a PM. If you can provide your PoP on your case and let me know when you've done that and I'll check with support what can be done.
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