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Forum Discussion
Need assistance Case# 17830675 (Bad P/S (again)
I have one of the earlier NV units that had issue with the defective power supplies. Netgear sent me a replacement (I think the P/S was recalled.) Well, now the replacement P/S is exhibiting the same symptoms (smell of burning wire or cap.) Since this P/S was a replacement for a recalled P/S and is exhibiting the same symptoms, how do I get a replacement-replacement P/S?
6 Replies
- Where are you located roughly (e.g. USA)?
Contact NetGear tech support (http://www.readynas.com/support) on this issue. Edit the thread title (i.e. subject of first post in this thread) to include your case number/RMA number (whichever you get). - Ok I was a good little boy and logged a support ticket (17830675.) I wrote that I smelled smoke or some sort of burning. The technician (Justin) responded that he wouldn't replace the PSU because it was still working!!! What was I supposed to do, wait until it catches fire? I wrote back to him and explained that since he implied I continue using the unit in spite of the smell of something overheating that I would hold Netgear responsible for any damages. He wrote back and said since I threatened legal action he was going to close the case and refer the matter to the legal department!!!
Frankly I'm glad their legal department will see that Netgear has an irresponsible technician telling people to continue to use a product in spite of the smell of smoke. On the other hand, now I'm going to get screwed because the support ticket is going into the legal box of no return.
Does anyone know where I can buy a new (better) PSU until Netgear sorts this out?
In my opinion NETGEAR SUPPORT SUCKS. I'm still furious from the idiotic first reply I received from "Justin." - I'm not sure why that case went the way it did but that's completely unacceptable. I'll get to the bottom of that one. In the mean time PM me a good shipping address and I'll get a power supply over to you.
siigna wrote: I'm not sure why that case went the way it did but that's completely unacceptable. I'll get to the bottom of that one. In the mean time PM me a good shipping address and I'll get a power supply over to you.
Excellent! I'm glad the ReadyNas team was retained after the Netgear takeover. Netgear could learn plenty about customer support from you guys!- Your in good hands now.
- avpman. siigna's a NetGear employee and as he joined after the NetGear acquisition there's no evidence I can find that he was with Infrant. However if you do look at the Jedi (not the Padawan's) you'll find most of them worked for Infrant.
In the rare cases when a support case goes wrong the forum can be quite useful for getting the situation addressed as it was in your case.
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