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Maxpower411's avatar
Maxpower411
Aspirant
Aug 14, 2017
Solved

Netgar ReadyNas 516 New Drive Install Seagate-Command Timeouts

Problem with ReadNas 516 Diskless

Firmware on NAS 6.75

All New Drives Seagate ST6000NE0021 3

No Problems with new install in a used NAS except for Disk 3 has 20 command timeouts, Disk 5 has 7 Command timeouts, Disk 6 has 113 command timeouts.

Drive Firmware ENO2, 6TB Drive

All Reporting Command timeouts, even in Raidar 6.3

All these drive cant be bad? According to what I have read this can be an erroneous issue-

Please help- Been reading this on forums-and it says it is??

  • StephenB's avatar
    StephenB
    Aug 14, 2017

    I haven't seen this myself.  I believe the drive counts ATA errors, but the OS drivers might be counting the command timeouts.  If so, I think that an issue with one drive can cause sata bus timeouts on other drives.

     

    Can you look in disk_info.log, and see if there are ATA errors there (and if they are tracking the command timeouts)?

13 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    I'd wait a while and see if the counts continue to rise.

     

    It could be that disk 6 is bad though.

    • Maxpower411's avatar
      Maxpower411
      Aspirant

      There was a 4th drive that I sent back at 17,000+ timeouts

      But the question is is this normal "all drives seeing command timeouts and all being new??

      • Maxpower411's avatar
        Maxpower411
        Aspirant

        This is the log you asked for no ata error at all

        Device:             sda
        Controller:         0
        Channel:            3
        Model:              ST6000NE0021-2EN11C
        Serial:             ZA16JSPT
        Firmware:           EN02
        Class:              SATA
        RPM:                7200
        Sectors:            11721045168
        Pool:               data
        PoolType:           RAID 5
        PoolState:          1
        PoolHostId:         7c6e0cf4
        Health data
          ATA Error Count:                0
          Reallocated Sectors:            0
          Reallocation Events:            0
          Spin Retry Count:               0
          End-to-End Errors:              0
          Command Timeouts:               20
          Current Pending Sector Count:   0
          Uncorrectable Sector Count:     0
          Temperature:                    50
          Start/Stop Count:               56
          Power-On Hours:                 114
          Power Cycle Count:              56
          Load Cycle Count:               65

        Device:             sdb
        Controller:         0
        Channel:            4
        Model:              ST6000NE0021-2EN11C
        Serial:             ZA16J3E8
        Firmware:           EN02
        Class:              SATA
        RPM:                7200
        Sectors:            11721045168
        Pool:               data
        PoolType:           RAID 5
        PoolState:          1
        PoolHostId:         7c6e0cf4
        Health data
          ATA Error Count:                0
          Reallocated Sectors:            0
          Reallocation Events:            0
          Spin Retry Count:               0
          End-to-End Errors:              0
          Command Timeouts:               7
          Current Pending Sector Count:   0
          Uncorrectable Sector Count:     0
          Temperature:                    53
          Start/Stop Count:               47
          Power-On Hours:                 114
          Power Cycle Count:              47
          Load Cycle Count:               75

        Device:             sdc
        Controller:         0
        Channel:            5
        Model:              ST6000NE0021-2EN11C
        Serial:             ZA16K95A
        Firmware:           EN02
        Class:              SATA
        RPM:                7200
        Sectors:            11721045168
        Pool:               data
        PoolType:           RAID 5
        PoolState:          1
        PoolHostId:         7c6e0cf4
        Health data
          ATA Error Count:                0
          Reallocated Sectors:            0
          Reallocation Events:            0
          Spin Retry Count:               0
          End-to-End Errors:              0
          Command Timeouts:               113
          Current Pending Sector Count:   0
          Uncorrectable Sector Count:     0
          Temperature:                    50
          Start/Stop Count:               41
          Power-On Hours:                 97
          Power Cycle Count:              41
          Load Cycle Count:               75

         

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