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Forum Discussion
egeek
Aug 19, 2012Aspirant
NV+ (v1) PSU died
Hi ReadyNASians,
So my faithful NV+ died a few days ago due to the PSU overheating. I was greeted with the familiar smell of melted PCB components and found my ReadyNAS powered down and unable to power back up again. I had recently moved the NAS to a new location that had a warmer ambient temperature that must have contributed to the failure. Afterwards I found Yoh-dah's post / service advisory (http://bit.ly/MEBCzt) which i had been blissfully ignorant of for 5 years. I am probably one of the minority of users here who bought their ReadyNAS from Infrant (in Australia), not Netgear.
I did call Netgear for support after I read the advisory. I gave them the serial number which they said was actually an NV, not an NV+ :S. I also mentioned the advisory on the PSU, but they would not offer any help. It's probably to old anyway.
So I followed the advice at Bott's blog (http://bit.ly/NRFSb4) and was very easily able to mount and access the drives http://i48.tinypic.com/122ya7m.jpg.
I did try a couple ATX 1.x PSU's to power up the NAS in the course of troubleshooting until I learned that ReadyNAS PSU's were wired differently.
So from here I am slowly recovering my data and I am pondering the following questions/courses of action. Your recommendations please.
So my faithful NV+ died a few days ago due to the PSU overheating. I was greeted with the familiar smell of melted PCB components and found my ReadyNAS powered down and unable to power back up again. I had recently moved the NAS to a new location that had a warmer ambient temperature that must have contributed to the failure. Afterwards I found Yoh-dah's post / service advisory (http://bit.ly/MEBCzt) which i had been blissfully ignorant of for 5 years. I am probably one of the minority of users here who bought their ReadyNAS from Infrant (in Australia), not Netgear.
I did call Netgear for support after I read the advisory. I gave them the serial number which they said was actually an NV, not an NV+ :S. I also mentioned the advisory on the PSU, but they would not offer any help. It's probably to old anyway.
So I followed the advice at Bott's blog (http://bit.ly/NRFSb4) and was very easily able to mount and access the drives http://i48.tinypic.com/122ya7m.jpg.
I did try a couple ATX 1.x PSU's to power up the NAS in the course of troubleshooting until I learned that ReadyNAS PSU's were wired differently.
So from here I am slowly recovering my data and I am pondering the following questions/courses of action. Your recommendations please.
- Is that service advisory still valid? I'm not so inclined to chase Netgear about it given the age of the unit, but am I entitled to any support for this anymore?
- My ReadyNAS's mainboard and drive bay card appear ok. Could I buy a replacement PSU (I saw some on Amazon) and expect it to work ok?
- It looks like I will be in the market for a new ReadyNAS if the option above is not viable. Should i go with an NV+ v2 (or something better?) and will the drives from my old sparc NV+ slot in and gain access to the old array and data?
58 Replies
- mdgm-ntgrNETGEAR Employee Retired
egeek wrote: I did try a couple ATX 1.x PSU's to power up the NAS in the course of troubleshooting until I learned that ReadyNAS PSU's were wired differently.
There is a post somewhere on the forum about what you'd need to do rewire a standard PSU (do at own risk and only if you are comfortable with messing with stuff like that).egeek wrote:
Is that service advisory still valid? I'm not so inclined to chase Netgear about it given the age of the unit, but am I entitled to any support for this anymore?
In the US, they still do the PSU replacement. I don't know about down here. It is up to each region division of NetGear to decide what they do in regards to this.egeek wrote: - My ReadyNAS's mainboard and drive bay card appear ok. Could I buy a replacement PSU (I saw some on Amazon) and expect it to work ok?
Yes, if the PSU is the only problem that would work fine. PSU replacement instructions are here: http://www.readynas.com/kb/faq/hardware/how_do_i_replace_the_stock_power_supply_on_the_readynas_nvegeek wrote:
It looks like I will be in the market for a new ReadyNAS if the option above is not viable. Should i go with an NV+ v2 (or something better?) and will the drives from my old sparc NV+ slot in and gain access to the old array and data?
The RAID format is different unfortunately so you can't migrate your disks across to the NV+ v2 or any of the other current models. - My ReadyNAS's mainboard and drive bay card appear ok. Could I buy a replacement PSU (I saw some on Amazon) and expect it to work ok?
- egeekAspirantUpdate:
I made a second call to Netgear today and was able to get someone more helpful this time round. That service advisory is still being honoured by Netgear and I'll be returning mine for a complete replacement.
I've also managed to completely extract all my data via my Linux Mint box and back it up to a 3TB drive.
Happy Days :) - proteinnerdAspirantHi egeek,
I've just found myself in your exact situation. I'm in Australia, bought from Infrant and I'm assuming my PSU fried itself yesterday, crackle noise, smell of smoke when turning it on etc
Did you just call the number from the support page ie: 1300 361 254?
The linux option is way too above my ability and really need to get the data off my machine.
Thanks - mdgm-ntgrNETGEAR Employee Retiredproteinnerd Give NetGear a call and open a new thread with your case/RMA number (whichever you get) in the thread title (i.e. subject of first post in the thread).
- proteinnerdAspirantGave them a call and the guy was hopeless. Didn't even know if the NV+ had internal or external power unit. He basically just said if I wanted my data I had to buy another of the same unit if I didn't have access to a linux PC.
- mdgm-ntgrNETGEAR Employee RetiredPlease post your case number. If you did not get a case number, next time you contact NetGear get one. If the unit is registered at my.netgear.com try an online case.
- egeekAspirantSorry for my tardy reply proteinnerd.
I just received delivery of my replacement ReadyNAS NV+ and I found that all of my data from my old disk was accessible on my new NAS (anyway). :)
So if you manage to get onto someone helpful you will be able to get your unit replaced with a (RAID) compatible model. - bunicutzuAspirantHello,
I had the same problem with my ReadyNAS NV+ PSU, it just died, interestingly enough this was not caused by a surcharge,
I could see that the main coil and 2 capacitors were fried. Very interesting.
I opened a case with Netgear support and they've told me they don't have headquarters for Romania, where I am based now.
But finally I could find at amazon replacing PSU for my model, which IMO is the way to go. Without paying too much for a new
bare bone ReadyNAS. - steveoelliottLuminaryIf you need a replacement, I have a new spare I can sell. I am UK based.
- Marto731AspirantGents,
Earlier discussion on this topic is at this link:
viewtopic.php?f=7&t=69780
While there is a warranty discussion, the guideline to us in Tech support is that the blown
PSU's should be replaced regardless of age.
Yes, I have seen PSU's on eBay.
Rgds, Marto
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