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Forum Discussion
HungHsi
Apr 12, 2017Aspirant
ReadyCloud says that my ReadyNAS 102 is offline, when it is accessible via IP address
Hi, I've had this machine for over 3 years now and it has been working fine until a month ago. I've noticed that my ReadyCloud program(app) on my Windows showing my ReadyNAS is offline. The...
- May 02, 2017
Hello HungHsi,
There should be a leave button to click to unregister your main ReadyCloud account then when you turn the ReadyCloud back ON, it will allow you to enter your ReadyCloud account.
Just remember to backup data that your ReadyCloud invited users and your main ReadyCloud account stored to their home shares.
Regards,
mdgm-ntgr
Apr 20, 2017NETGEAR Employee Retired
That email is for data recovery attempt requests. Do you need a home folder data recovery attempt?
HungHsi
Apr 25, 2017Aspirant
mdgm, no I don't. I don't think I've lost any data.
My main concern is I couldn't add my ReadyNAS back to my ReadyCloud account.
- JennCApr 26, 2017NETGEAR Employee Retired
Hello HungHsi,
You still do not see the shares under Home tab? Have you tried turning it OFF and ON? Please also check if your ReadyCloud account is showing under Accounts > Cloud users of the admin page.
Regards,
- HungHsiApr 26, 2017Aspirant
Hi Jenn,
Thanks for responding.
I've turned the ReadyCloud status ON and OFF and I've also restarted the ReadyNAS. Both did not fix the issue.
Here is the screen print of the issue.
In the ReadyNAS admin page, Cloud User has been invited.In the ReadyCloud User GUI, logged in as hunghsisu@gmail.com
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