Forum Discussion

Aspirant

Apr 12, 2017

Solved

ReadyCloud says that my ReadyNAS 102 is offline, when it is accessible via IP address

Hi, I've had this machine for over 3 years now and it has been working fine until a month ago. I've noticed that my ReadyCloud program(app) on my Windows showing my ReadyNAS is offline. The...

Installation & Upgrade

JennC
May 02, 2017
Hello HungHsi,

There should be a leave button to click to unregister your main ReadyCloud account then when you turn the ReadyCloud back ON, it will allow you to enter your ReadyCloud account.

Just remember to backup data that your ReadyCloud invited users and your main ReadyCloud account stored to their home shares.

Regards,

JennC

NETGEAR Employee Retired

Apr 26, 2017

Hello HungHsi,

You still do not see the shares under Home tab? Have you tried turning it OFF and ON? Please also check if your ReadyCloud account is showing under Accounts > Cloud users of the admin page.

Regards,

HungHsi

Aspirant

Apr 26, 2017

Hi Jenn,

Thanks for responding.

I've turned the ReadyCloud status ON and OFF and I've also restarted the ReadyNAS. Both did not fix the issue.

Here is the screen print of the issue.

In the ReadyNAS admin page, Cloud User has been invited.

In the ReadyCloud User GUI, logged in as hunghsisu@gmail.com

JennC
NETGEAR Employee Retired
Apr 27, 2017
Hello HungHsi,

What does it show for "signed in as" when you get to to ReadyNAS admin page > Cloud?

Reagrds,
- HungHsi
  Aspirant
  Apr 27, 2017
  Jenn,
  
  It's showing signed in as hunghsisu@gmail.com
  - JennC
    NETGEAR Employee Retired
    Apr 28, 2017
    Hello HungHsi,
    
    ReadyCloud has features of home shares where ReadyCloud users that are allowed to access the NAS and even your main ReadyCloud account has home share where you can store personal files. If you have not used this home share and store some important data, try turning OFF ReadyCloud and leaving it. Leaving ReadyCloud will delete the ReadyCloud users and thier home shares and you just need to re-register and use your main ReadyCloud account again then re-add the ReadyCloud users you invited before.
    
    Regards,