ReadyCloud vs Admin Page?

Question

I have a ReadyNAS 102 with two 4TB drives installed. I bought the setup 5 years ago and attempted to set it up with a direct connection to my computer but never got it up and running - and so have not been using it. Now, with an internet connection through a Verizon router, I've just reset the machine to factory defaults and am trying to complete the setup.

- I've linked my ReadyCLOUD account to my Netgear account, following the instructions Netgear provides. (I had used ReadyCloud five years ago before giving up on the initial setup.)

- ReadyCLOUD did not initially "discover" the reset ReadyNAS after connecting the two accounts.

- After searching for solutions I opened up the ADMIN page (I had to use an incognito web page to do that) using the IP address of the machine, and then was able to do basic things like change the name of the device and provide notification info.

- I was then able to open the ADMIN page in a normal browser window (Chrome), and the info on the machine appeared normal (see attached file with screenprints).

- However, when I sign into ReadyCLOUD, even though the machine appears with its new name, it is shown as "offline" (see attached file).

Question 1: What do I need to do to have ReadyCloud see the machine as "online"?

Question 2: When on the ADMIN page I am not able to update the firmware. I start the process, but then get a window with a warning triangle (also in attached file).

Thanks! Bruce

StephenB · Answer

ReadyCloud requires much newer firmware than 6.1.8.
&nbsp;
I suggest upgrading to at least 6.9.6 (though I'd personally go with 6.10.3).
&nbsp;
Either way, you cannot do this in one step.&nbsp; You need to update first to 6.2.5, then to 6.5.2, and finally to 6.9.6 or 6.10.3&nbsp; &nbsp;Disable Antivirus (if it is running) before you begin.
&nbsp;
Given that your firmware is 6 years out of date, I strongly urge you to make a full backup of your files before you start.&nbsp;
&nbsp;
Note that if you do a factory reset when the process is completed (and then restore the files from the backup) you will end up with significantly faster performance.&nbsp;
&nbsp;

bruceread · Answer

Thanks so much for your response. It's the firmware update to 6.2.5 that failed (see one of the screenprints on the attached document). Any idea why the update aborted?&nbsp;Thanks!

StephenB · Answer

bruceread&nbsp;wrote:
Thanks so much for your response. It's the firmware update to 6.2.5 that failed (see one of the screenprints on the attached document). Any idea why the update aborted?
&nbsp;
Thanks!

I don't know why it aborted.&nbsp; I suggest downloading the zip file from&nbsp;https://kb.netgear.com/29498/ReadyNAS-OS-Version-6-2-5-RN102-RN104-Only&nbsp;Then extract the image from the zip file, and install it manually from the settings page.

bruceread · Answer

Hi, Stephen. The ReadyNAS firmware is now updated to 6.10.3. The 6.2.5 update happened a bit mysteriously (maybe my earlier try from within the ADMIN page wasn't completely aborted), and then I was able to install 6.5.2 and 6.10.3 normally from within ADMIN. I had to restart the machine one extra time, but then was able to log into the ADMIN page as well as ReadyCLOUD. Great! Thanks so much for your help. Two remaining questions before I start figuring out how to actually set the storage up - maybe you can help me:&nbsp;&nbsp;&nbsp;1. On both the ADMIN and ReadyCLOUD pages "Not secure" appears before the URL in the address bar of the browser. Drop-down boxes appear below the "Not secure" message and they list "Certificate, Cookies, and Settings" in the Admin message box and "Cookies and Settings" in the ReadyCLOUD message box. Can you give me any guidance on how to deal with this?&nbsp;&nbsp;2. In the ReadyCloud Manage page there is a red dot next to Antivirus, with "Disabled" noted. Is there an antivirus program that comes with the firmware that I should be turning on? For my computers I rely on Windows Defender.&nbsp;Thanks!&nbsp; Bruce

StephenB · Answer

bruceread&nbsp;wrote:
&nbsp;
2. Is there an antivirus program that comes with the firmware that I should be turning on?

No.&nbsp; There used to be one for the RN100 series, but Netgear removed in around 6.9.0.&nbsp; The RN100 only has 512 MB of RAM, and that was no longer enough to run it.
&nbsp;
How important this is depends on who you allow to upload to the NAS.&nbsp; If all the files are coming from your Windows PCs, then your PC scanners have already checked them.&nbsp; If you allow others to upload, then you are depending on their security.
&nbsp;
bruceread&nbsp;wrote:
&nbsp;
1. On both the ADMIN and ReadyCLOUD pages "Not secure" appears before the URL in the address bar of the browser. Drop-down boxes appear below the "Not secure" message and they list "Certificate, Cookies, and Settings" in the Admin message box and "Cookies and Settings" in the ReadyCLOUD message box. Can you give me any guidance on how to deal with this?&nbsp;

What browser are you using?
&nbsp;
In the case of the web admin ui, the NAS uses what is called a self-signed certificate.&nbsp; This cannot be verified by the browser (because it is self-assigned).&nbsp; So there will be a security warning in the browser.&nbsp; The connection is encrypted - so it is secure in that sense.&nbsp; The warning is telling you that the browser can't confirm that you are actually connecting to your NAS (or connecting through some intermediate server).
&nbsp;
ReadyCloud is a bit different.&nbsp; Netgear is using http (not https) to access the web page.&nbsp; That apparently is an accomodation needed for routers that also support the ReadyCloud feature.&nbsp; So that will also generate a browser warning.&nbsp; They say that the site actually is secure though.&nbsp;&nbsp;https://community.netgear.com/t5/ReadyNAS-Cloud-Storage/Secure-connection-to-http-readycloud-netgear-com-HTTPS/m-p/1488079#M9878
&nbsp;
There's not much you can do about either, other than ignore/click through the warnings.&nbsp; Firefox lets you create a security exception (at least it used to).&nbsp; But I just click through it (using Chrome).

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ReadyCloud vs Admin Page?

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