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Forum Discussion
ReadyNas 312 Nic card failure
Hello,
I am hoping someone might be able to help me with this. I have returned from holiday to find i was experiencing difficulty connecting to the shares on my NAS.
The device is on 10.1.1.23 and 10.1.1.24 but i was using a bonded connection since setup.
Anyhow, I rebooted using the button on the front panel as i was unable to connect via the web interface.
Since the reboot i was able to access the web page on 10.1.1.23\admin but still experienced issues holding a connection with shares (file transfers were stopping after a short while with the report that the file path was no longer valid)
I went into the Web Interface and deleted the bonded connection, and after a very long reboot, it has come back with just 10.1.1.23 as a single connection.
I checked the back of the NAS and the top connection seems fine (both lights lit) but the lower connection has just one light permanently on (even with the cable disconnected).
I swapped the cables around to confirm it wasnt a dodgy RJ45 cable but no joy. Just to add, I updated to 6.2.4 just before going away but im not sure if it is related at all.
Is there anything further i can do to try and recover the nic card? Im a little worried that if the 2nd one fails i wont be able to access my NAS at all.
I am hoping someone might be able to help me with this. I have returned from holiday to find i was experiencing difficulty connecting to the shares on my NAS.
The device is on 10.1.1.23 and 10.1.1.24 but i was using a bonded connection since setup.
Anyhow, I rebooted using the button on the front panel as i was unable to connect via the web interface.
Since the reboot i was able to access the web page on 10.1.1.23\admin but still experienced issues holding a connection with shares (file transfers were stopping after a short while with the report that the file path was no longer valid)
I went into the Web Interface and deleted the bonded connection, and after a very long reboot, it has come back with just 10.1.1.23 as a single connection.
I checked the back of the NAS and the top connection seems fine (both lights lit) but the lower connection has just one light permanently on (even with the cable disconnected).
I swapped the cables around to confirm it wasnt a dodgy RJ45 cable but no joy. Just to add, I updated to 6.2.4 just before going away but im not sure if it is related at all.
Is there anything further i can do to try and recover the nic card? Im a little worried that if the 2nd one fails i wont be able to access my NAS at all.
10 Replies
- The 312 has a 5 year limited hardware warranty.
I assume you are the original purchaser? If so, you could open a support case. - I wasnt aware about the 5 year warranty. Mine is only 9 months old and yes, I am the original purchaser.
It sounds like opening a ticket is the way to go. Thanks - LAN link light when permanently lit up isn't normal, it does seem to be a hardware fault. open a support case and have original receipt ready as that is required for the warranty claims. Lifetime warranty I believe is for Prosafe line devices not applicable to ReadyNAS.
No one said lifetime. Hardware warranty on the RN312 is 5 years. If the NAS was registered you probably won't need the original receipt.JennC1 wrote: LAN link light when permanently lit up isn't normal, it does seem to be a hardware fault. open a support case and have original receipt ready as that is required for the warranty claims. Lifetime warranty I believe is for Prosafe line devices not applicable to ReadyNAS. - For warranty claims the PoP would generally be requested.
Interesting. I've only needed hardware support once (a couple months ago), and I was not asked for a receipt for my NV+. Netgear replaced the PSU w/o it.mdgm wrote: For warranty claims the PoP would generally be requested. StephenB wrote:
Interesting. I've only needed hardware support once (a couple months ago), and I was not asked for a receipt for my NV+. Netgear replaced the PSU w/o it.mdgm wrote: For warranty claims the PoP would generally be requested.
Perhaps its different for a full replacement unit? I was asked for proof of purchase in this instance (which i have provided)- Dumb question time...
Can i just drop my existing HDDs complete with data into the replacement unit? - I would suggest you:
1. Put a scratch disk (must not be from your array) into the replacement
2. Update the firmware to the latest version
3. Verify that the firmware update was successful
4. Power down and remove the scratch disk
5. Migrate your disks across to the replacement ReadyNAS (keep the order the same)
7. Power on. - Hi mdgm
Thanks for the advice
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