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sridgway's avatar
sridgway
Aspirant
Jan 16, 2013

ReadyNAS NV+ Disk Failure

I have owned a ReadyNAS NV+ for over 4 years and it has never missed a beat since I set it up.

it was setup up with 4 x Seagate ST31000340AS 1000 GB Hard Drive

Late last year I began receiving error notifications from the NAS regarding disk 1

Disk 1: Previous count: 7
Current count: 8

This went on for a month or so finally increasing to

Disk 1: Previous count: 931
Current count: 1710

At which point I received a notification that Disk one had failed

Disk fail event occurred on SATA channel 1.

No worries I thought, I'll get a new 2 Tbyte replacement so I purchased a New drive Seagate ST200DM001 2000 GB which is listed on the compatibility list

Saw a few pots regarding having the latest firmware so I checked it did seatools reported Firmware CC24

I put the drive in and all seemed fine and received the initiation notice

Disk initialization started.

The next day all seemed fine

RAID sync finished on volume C. The volume is now fully redundant.

but a minute or so after accessing the drive I received the same failure message "Disk fail event occurred on SATA channel 1." and I was back to square one :<

Have powered down and gone through the process again the same thing happens.

Has NAS channel failed or should I try another drive brand on the compatibility list??

Any recommendations welcome

6 Replies

  • I google the forum to get the user experiences on the disk model before I buy. Experiences with ST2000DM001 are "mixed" Personally I've been buying WDC Red drives.

    What are the SMART stats on disk 1?
  • Thanks for the reply, I will buy a WD RED WD20EFRX and see how it goes

    What do you mean by the SMART stats, after syc the b=new segate drive reporting as a failed disk, the light flashing on it's bay.

    Steph
  • Well I can confirm it was the segate ST2000DM001. I purchased a new 2 Tb WD RED WD20EFRX and it syn fine and has been working fine since. Time the segate model was taken off the hardware compatibility list I think.
  • Glad it is working now. SMART+ stats are found on the health tab of frontview. You can google SMART and get some guidance on what the stats are good for.
  • thanks for that, I had never clicked that button before I had mainly relied on the logs for information, just goes to show you learn something new every day :>
    here are the current stats for the 3 of the 4 drives. Drive 1 is the new drive and 2,3 and 4 are the pre existing segate drives. Disk 4 looks to have some relocated disk errors and I have had a couple of notifications regarding this drive in the past. Over the next month or so I might replace all the remaining drives.

    Thanks for your support

    SMART Information for Disk 1 (WDC WD20EFRX-68AX9N0 1862 GB)

    Model: WDC WD20EFRX-68AX9N0
    Serial: WD-WMC300371955
    Firmware: 80.00A80
    SMART Attribute
    Raw Read Error Rate 0
    Spin Up Time 4125
    Start Stop Count 19
    Reallocated Sector Count 0
    Seek Error Rate 0
    Power On Hours 59
    Spin Retry Count 0
    Calibration Retry Count 0
    Power Cycle Count 6
    Power-Off Retract Count 5
    Load Cycle Count 13
    Temperature Celsius 29
    Reallocated Event Count 0
    Current Pending Sector 0
    Offline Uncorrectable 0
    UDMA CRC Error Count 0
    Multi Zone Error Rate 0
    ATA Error Count 0

    Extended Attribute
    Hot-add events 0
    Hot-remove events 0
    Lp stat events 771
    Power glitches 0
    Hard disk resets 0
    Retries 0
    Repaired sectors 0



    SMART Information for Disk 2 (Seagate ST31000333AS 931 GB)

    Model: ST31000333AS
    Serial: 9TE0ZBZD
    Firmware: CC1F
    SMART Attribute
    Spin Up Time 0
    Start Stop Count 12451
    Reallocated Sector Count 0
    Power On Hours 30070
    Spin Retry Count 46
    Power Cycle Count 96
    End-to-End Error 0
    Reported Uncorrect 0
    Command Timeout 4
    High Fly Writes 62
    Airflow Temperature Cel 34
    Temperature Celsius 34
    Current Pending Sector 0
    Offline Uncorrectable 0
    UDMA CRC Error Count 0
    Head Flying Hours 125559073954558
    Total LBAs Written 1506392878
    Total LBAs Read 4220859648
    ATA Error Count 0

    Extended Attribute
    Hot-add events 0
    Hot-remove events 0
    Lp stat events 26
    Power glitches 0
    Hard disk resets 0
    Retries 0
    Repaired sectors 0

    SMART Information for Disk 3 (Seagate ST31000333AS 931 GB)

    Model: ST31000333AS
    Serial: 9TE0QXTK
    Firmware: CC1F
    SMART Attribute
    Spin Up Time 0
    Start Stop Count 12462
    Reallocated Sector Count 0
    Power On Hours 30069
    Spin Retry Count 86
    Power Cycle Count 96
    End-to-End Error 0
    Reported Uncorrect 0
    Command Timeout 3
    High Fly Writes 26
    Airflow Temperature Cel 38
    Temperature Celsius 38
    Current Pending Sector 0
    Offline Uncorrectable 0
    UDMA CRC Error Count 0
    Head Flying Hours 242407954209551
    Total LBAs Written 1543315895
    Total LBAs Read 371866688
    ATA Error Count 0

    Extended Attribute
    Hot-add events 0
    Hot-remove events 0
    Lp stat events 257
    Power glitches 0
    Hard disk resets 0
    Retries 0
    Repaired sectors 0


    SMART Information for Disk 4 (Seagate ST31000333AS 931 GB)

    Model: ST31000333AS
    Serial: 9TE0Z8CK
    Firmware: CC1F
    SMART Attribute
    Spin Up Time 0
    Start Stop Count 12470
    Reallocated Sector Count 40
    Power On Hours 30070
    Spin Retry Count 204
    Power Cycle Count 96
    End-to-End Error 0
    Reported Uncorrect 0
    Command Timeout 4
    High Fly Writes 1528
    Airflow Temperature Cel 34
    Temperature Celsius 34
    Current Pending Sector 0
    Offline Uncorrectable 0
    UDMA CRC Error Count 0
    Head Flying Hours 168822279527031
    Total LBAs Written 1421001211
    Total LBAs Read 732597788
    ATA Error Count 0

    Extended Attribute
    Hot-add events 0
    Hot-remove events 0
    Lp stat events 2
    Power glitches 0
    Hard disk resets 0
    Retries 0
    Repaired sectors 0
  • The spin retry counts are something to keep an eye on - that is the number of times the disks didn't spin up to the operational speed.

    lp stat events are something Netgear added - you have lots of them on disk 1. I'm not sure if that is something that matters or not, though you might keep an eye on how fast they increase.

    Reallocated sectors, uncorrectable sectors, and current pending sectors are the big three parameters, and they all are 0.

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