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ReadyNAS Pro 6 won't start up
Hi there,
We recently moved house and, having unpacked my tech stuff, I've just plugged in my trusty ReadyNAS and, er, nothing happens, other than some flickering on the status lights on the LAN ports on the rear. I don't hear any fan or disc activity and the front display is blank.
- I've tried powering up whilst pushing in the reset button, to no avail.
- It doesn't show up on RaiDAR 4.3.8 or 6.5.0
It's well out of warranty but I do need to be able to retrieve the data for a variety of reasons (nearly 20 years of my photos, my late mum's photos plus various archived work projects etc that I need to preserve for HMRC).
Can anybody point me in the right direction, please?
Many thanks.
- Fixed! I’ve taken every connection off and cleaned them up, mounted the new owner supply externally and it’s booted up and discoverable. Thanks all for your help!
11 Replies
I'd make sure all the trays are all the way. Also, take off the side cover and make sure the memory is seated.
It sounds likely to me that the power supply has gone bad. The LAN ports shouldn't be "flickering". The LAN ports and the power-on circuit both use a part of the supply labeled "+5VSB", which stands for +5 Volts Standby. That voltage stays on even when the NAS is off, so is often the first to go. And the whole NAS will look dead if it's dead.
The Pro6 uses a standard SFX format supply, though the 24-pin connector cable is typically too short on a replacement, and there may also be too few 4-pin Molex conenctors (like an old IDE hard drive used) for the SATA backplane (it needs 3). While replacement isn't really "trivial", it's something most can do if they take care. A 6" or so ATX extender and one or more SATA to Molex adapters may be needed. Or, you can move the 90° Molex from the original to the new one since they are insulation displacement style.
The orignal Seasonic supply is no longer manufactured, but there is a seller on eBay who sells supplies already modified to be a direct replacement if gathering the supply and adapters separately isn't your thing. If you have a spare ATX supply available, you can plug that in externally just to verify a new supply is the answer before you invest in one. If your external supply doesn't have at least 2 Molex connectors for the backplane, just remove your drives when you try it.
- Good morning. Apologies for my delayed reply to both of your suggestions, we had a plasterer round yesterday so it probably wouldn’t have been a good idea to start opening the case, eh?
I’ll have a look this morning just to check if the memory has become unseated before starting to dig deeper: I’m not particularly tecchie these days so may revert with some ‘101’ questions..!
Thanks again,
Martin- A quick update. Having taken the sides off, I checked the memory and it was indeed seated properly.
I’ve therefore bitten the mullet and ordered a replacement power supply with associated extender and converters, which should arrive today. I’ll post further once it’s arrived and (hopefully) fitted.- Bitten the mullet.... I’m not even going to correct that, it shall lie on file.
I have received and installed a new power supply (Seasonic SSP-300SFG). The good news is that the unit now has power but it is stuck showing 'ReadyNAS' on the display. I've had a quick search and it's not looking good, for example in this similar thread:
I have tried resetting but nothing happens. Also, the main NAS fan above the power supply is working but there are no LAN lights illuminating. I've tried various leads on both ports and different ports both on my router and on some Devolo Magic 2 units installed around the house, with the same result. Obviously Raidar isn't finding it either.
Is there any way to get my data off the discs? Or any other suggestions?
Thanks,
Martin
The NAS will display "ReadyNAS" if just the 5V of the supply is working, so a lot could be wrong. The first thing to check is that all the power supply connections are fully seated, especially the 24-pin extender cable (assuming you needed one) and the square 4-pin 12V CPU power connector (which is easy to forget to install). Also check that the RAM is properly seated, as you likely had to remove it to plug in the 24-pin connection. Make sure you didn't damage anything in the process of replacing the supply.
If nothing looks wrong, and assuming the new supply isn't partly DOA, then your supply may have taken the NAS with it when it died.
- Sandshark
Thanks very much for the continued help. I’ve checked all of the connections and also tried with a different mains lead and with another PSU. The only difference is that now it won’t start at all. No signs of life whatsoever. So, I think I’m going to have to give up and turn my attention to attempting to recover the data is this a possibility? The discs themselves should be fine, since the NAS was working fine when it was last closed down. Again, any help or pointers to other resources would be greatly appreciated.
Thanks again,
Martin
- Fixed! I’ve taken every connection off and cleaned them up, mounted the new owner supply externally and it’s booted up and discoverable. Thanks all for your help!
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