NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Readynas Ultra 4 Died
My readynas device will not boot up. First I thought it was a corrupt image, but then I pulled out all 4 hard drives. System still will not boot up. Once you hit the power switch, the fan starts up and spins for 15 seconds. Front screen stay black. Then system turns itself off. I tried to enter the diagnostics menu using the reset button on the back. Same thing happened as before. Please help ASAP. Thanks!
I submitted a case online also: 18843293
I submitted a case online also: 18843293
6 Replies
Replies have been turned off for this discussion
- Try unplugging the power and then holding the power button for 30 seconds. Then see if you can boot it in Tech Support Mode.
- Not to sound like a jerk but do you even read posts before responding with some generic answer?
rubiks24 wrote: I tried to enter the diagnostics menu using the reset button on the back. Same thing happened as before. - Yes I read the post. Holding the power button in while it is unplugged from power resets the CMOS. If it is able to boot into tech support mode after that it can generally be repaired by our L3 support after creating a case. As you didn't mention clearing the CMOS, that is where I would suggest starting.
- Sorry I must have forgot to mention that.... yes i did do it quite a few times, of those times sometimes the system will remain on....but its not actually doing anything.
- Ok. Thanks for providing the case number. I will get a response pushed through for you.
- You stated that you removed the 4 drives. But, you never mentioned whether you replaced the 4 drives or installed a blank spare drive for testing. No ReadyNAS will boot without at least one drive installed. You might want to go back through your diagnosis with a spare drive installed.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
