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Forum Discussion
RN 104 freezing/not responding/locking up with FW 6.4.0
RN 104 keeps freezing and becomes unresponsive (even the lcd screen freezes). I have to disconnect the power supply everytime. It tries to resync the data, but it freezes at random points. 3x 1 TB ...
NetworkMechanic wrote:
Anyone still having problems even with the new update 6.4.1?
I am. I don't know what to do. It's so unreliable. I'm afraid to keep storing my photos on there.
If you don't have a backup, I'd suggest trying to make one.
A factory reset is one thing to try, there is evidence from a couple of posters that it can help. Someone just posted that they had a RAID volume created back on 6.1.5 firmware, and that a factory reset solved it (Netgear did make some adjustments to their BTRFS filesystem configuration back then).
Tech support believed the problem was due to the 'node size'. and the factory reset would fix this. I've messaged them back and asked them to confirm that now i have formated that the 'node size' issue is now fixed. They have asked me to send logs (which I just did)
Hi everyone,
I'm having very similar issues on my RN 104 using 6.4.1. I have no addons running on my box. I get complete freezes with no option but to pull the plug. After reboot, the entire volume resyncs. This is a very serious issue in my mind, as resyncs put a lot of strain on the disks, and having this happen every few days basically means the drives are running 24/7.
I don't know about everybody here, but having Netgear asking us to just have another 8 TB lying around in disk space to be able to perform a factory reset is an outrage to me. Has anyone had any other solutions for fixing this other than wiping the entire volume?
azerva wrote:
Hi everyone,
I don't know about everybody here, but having Netgear asking us to just have another 8 TB lying around in disk space to be able to perform a factory reset is an outrage to me.
I don't work for Netgear, and certainly don't want to spend my life doing factory resets. But I don't find the "I don't have the 8 TB lying around" line very compelling.
As far as I'm concerned, if you care about your data you need to back it up. If you don't do that, then you will eventually lose your data. You shouldn't trust your data to a single device, and RAID isn't enough to keep your data safe.
Two 4TB USB drives can be found for ~$300 US total. That is much cheaper (and more certain) than data recovery.
Hi Stephen,
thanks for your reply. The point is not wether my data is worth x amount of money or not. The point is that if I spend the money on the drives + the additional money on a RAID capable NAS, I expect to get some use out of it. If having a Netgear means I just need to buy the double amount of storage, I can forget RAID and just invest the money I spent on the NAS in other backup drives and just make copies of my data like I did before the NAS.
The point of a RAID-capable NAS is to provide a certain degree of safety (1 drive outage). I am happy with this level of risk. The fact that the product is unreliable and forces me to buy more drives is the issue. I guess what I want to say most is that I feel that the ReadyNAS community - however great it is - very quickly ends up saying that one should just backup everything because "you never know".
That being said, this is pretty offtopic. My $300 NAS is resyncing for the 3rd time in the past month :)
Cheers
Alex
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