NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RN 104 freezing/not responding/locking up with FW 6.4.0
RN 104 keeps freezing and becomes unresponsive (even the lcd screen freezes). I have to disconnect the power supply everytime. It tries to resync the data, but it freezes at random points. 3x 1 TB ...
I certainly have this problem. Systematically, when I run a back up job (on the front USB), the NAS freezes.
I run 6.4.0 as 6.4.1 simply slowed down the unit to a virtual halt.
Yet all the other parameters seem to be ok....
In 6.2.5, my back up jobs were running like a charm.
I think the OS is simply not up to par and it does not seem that Netgear has an intent to fix. These problems have been dragging on for a long time now.
I am at a loss. With a non-negligible number of users, I think we'll have to move to a more robuts hardware/software combination. This level of performance is simply not acceptable.
My steps to cure the problem of the freeze is to do a factory reset which will lose all the current data so you need to backup first. My RN 104 has worked perfectly since I did that. I also stopped running the Virus scanner, but I'm not sure that makes any difference.
The current OS version is simply incompatible with the way the disk was formated by the earlier version.
Kevin
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
