Just upgraded to 6.4.0.I use a USB Drive as a share on my Network.Since upgrading a few days ago, I have noticed that I intermittently lose access to the USB Drive, and on inspection I see that the NAS box becomes unresponsive. The front display becomes blank, and the Power Button becomes useless and I have to pull the power cable and re-connect it to get the NAS Box to power back up. Then I can use the USB Share on the Network till the same thing happens next. The frequency is random. Also the other thing I noticed is that the Device Names for the two USB Ports have changed. USB_HDD_1 and USB_HDD_2 are now USB_HDD_2 USB_HDD_3.Would appreciate if this issue can be looked into urgently.Sridhar.nsridhar56@gmail.com

A plus one for me on this too..Since the 6.4.0 my RN104 randomly hangs and requires removal of power to bring it back up. I have noticed this most when trying to access the external USB drive attached to the rear lower USB port.The folder structure of the USB drive can be read OK from the web gui, however, trying to expand the tree results in a hang.From the Web GUI, trying to delete any folders from the USB tree will result in a hang, (espcially if they have a high file count) or the action not completing.Accessing the USB folder tree from the WEB gui is painfully slow.. However, if the USB drive is network shared, access over the network is instant. Connecting the USB drive to a windows PC reveals plentiful errors that chkdsk has to repair.. :-( As a result of the drive renaimng, I had to recreate my backup schedule, however, the backs still don't run, as the NAS has hung up before the back up has run.Sometimes the USB drive is not detected on NAS reboots. I've never had a glitch with this until the 6.4.0 update....Also very concerned that backs don't run now.. So this needs a quick fix..

Hi, i have the same problem on a RN10200. After 6.4 upgrade usb (2 rears and 1 frontal) don´t work. If i power on the NAS with usb hdd connected it hangs and there is no possibility to acces it. If i power it on without hdd usb it works but when i plug the usb the system detects it and loses it alternatively. After a few moments all NAS hangs. Please looking for solution. Thank you.

Hi shredder56, Welcome to the community! Thank you for reporting this issue. I would like to know if this happens when an external USB device is connected to your ReadyNAS doing USB backups or file access? If not, is the device working fine or stable? With regard to the USB name format, we may have to run some tests to see if we will have the same name format behavior that was mentioned in your post. I look forward to your response. Kind regards, BrianLNETGEAR Community Team

Same things for me to, but i can't wait until update is on.I must work, maybe without Netgear.Since 6.2.2 every update is holy sh***beep** Sorry i'm angry!

Further to the last post...After the last lock up, the RN104 no longer shows the USB drive in the System Overview on the webGUI.However, it does appear in the shares... It is now possible to set file access rights and ownership, but it is not possible to browse the folder structure - it's as if the drive is empty..The same applies if browsing via a network share. The drive is perfectly accessible if connected direct to a windows pc via USB - once checkdsk is run, as it looks like the RN104 is corrupting the USB HDD everytime it is connected..

RN104 6.4.0 USB Disk becomes unavailable due to NAS Hang.

63 Replies

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BrianL2
NETGEAR Employee Retired
Oct 12, 2015
Hi shredder56,

Welcome to the community!

Thank you for reporting this issue. I would like to know if this happens when an external USB device is connected to your ReadyNAS doing USB backups or file access? If not, is the device working fine or stable? With regard to the USB name format, we may have to run some tests to see if we will have the same name format behavior that was mentioned in your post.

I look forward to your response.

Kind regards,

BrianL
NETGEAR Community Team
- jon_iz
  Tutor
  Oct 13, 2015
  A plus one for me on this too..
  Since the 6.4.0 my RN104 randomly hangs and requires removal of power to bring it back up.
  
  I have noticed this most when trying to access the external USB drive attached to the rear lower USB port.
  The folder structure of the USB drive can be read OK from the web gui, however, trying to expand the tree results in a hang.
  From the Web GUI, trying to delete any folders from the USB tree will result in a hang, (espcially if they have a high file count) or the action not completing.
  Accessing the USB folder tree from the WEB gui is painfully slow.. However, if the USB drive is network shared, access over the network is instant.
  
  Connecting the USB drive to a windows PC reveals plentiful errors that chkdsk has to repair.. :-(
  
  As a result of the drive renaimng, I had to recreate my backup schedule, however, the backs still don't run, as the NAS has hung up before the back up has run.
  Sometimes the USB drive is not detected on NAS reboots.
  
  I've never had a glitch with this until the 6.4.0 update....
  Also very concerned that backs don't run now.. So this needs a quick fix..
  - Longisland
    Guide
    Oct 13, 2015
    Same things for me to, but i can't wait until update is on.
    I must work, maybe without Netgear.
    Since 6.2.2 every update is holy sh***beep**
    
    Sorry i'm angry!
- shredder56
  Aspirant
  Oct 18, 2015
  Hi,
  I just connect USB drive to either of the two ports and start to use it (I map is as a network drive on my PC). Within a few seconds the whole NAS box hangs. I have to unplug the power cord and reconnect. If I don't connect a USB drive there are no problems.
  I logged a case with Netgear and so far have not had any proper answer.
toddbooster
Aspirant
Oct 17, 2015
Hello, just joined to add to this discussion because I'm suffering from many of the same frustrations with USB disks as well since updating to 6.40.

I always get the message "An external storage device has been connected but the filesystem is unrecognized" whenever I connect a disk. This happens whether the disk is NTFS or EXT4, and checking for errors reveals no problems.

Backups fail citing permissions errors and the inability to create files or directories, despie being able to easily copy files to and from the USB disk through the admin interface.

Frequently the NAS becomes slow, and even hangs completely when a USB disk is conneted. Without it, everything seems fine.

I hope a solution is forthcoming,because I feel a bit naked without my backups!
- BrianL2
  NETGEAR Employee Retired
  Oct 18, 2015
  Hi toddbooster,
  
  Welcome to the community!
  
  Thank you for sharing the issues that you have encountered. I've sent you a PM for further instructions.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - jon_iz
    Tutor
    Oct 23, 2015
    Just an update from me...
    I am having ongoing dialogue with support, who had pointed the finger at my USB HDD. This has spent the last couple of days doing intensive seagate diagnostics... It cam up clean, allowed my to read/write large files to the HDD on USB, connected to the PC.
    Connected it back to the NAS, tried to write to it.... NAS crashed...
    It's noted that the file security window for the share is blank, but the network access tab is populated.....
jon_iz
Tutor
Oct 24, 2015
I'd already responded to the support team and noted the file security tab issues in an earlier email.
- BrianL2
  NETGEAR Employee Retired
  Oct 26, 2015
  Hi jon_iz,
  
  Just update this thread again once you receive an update or a fix from our support team.
  
  Kind regards,
  
  BrianL
  
  NETGEAR Community Team
  - dweinshel
    Tutor
    Oct 27, 2015
    Same issue w readynas 104 and is 6.4.0
    2 previously working sub 3.0 drives are preventing nas boot
    front sub port recognizes ups
    is there a fix?
jon_iz
Tutor
Nov 02, 2015
Hi Diwaker,
Your problem is broadly similar to mine, although I found I could format and write to USB 2.0 disks. I have not formatted my USB 3.0 drive, as this holds my last good backups.
The PMs are for instructions of how to contact support, as they are investigating.
Originally it was assumed my external drive was at fault, but Seatools confirmed it as good, so I next have to schedule a call with support...
shredder56
Aspirant
Nov 04, 2015
I worked with Netgear L3 Support.
I showed to them my issue with the NAS Box hanging when using the USB Drive.
They suggested I update to ReadyNASOS-6.4.1-T21, which I did manually after downloading the update.
We then did the USB Drive test and all seemed to be fine.
I was able to use my USB Drive without any NAS Box hangs.
Looks like the update fixed the issue with USB Drive.
RC001
Aspirant
Nov 30, 2015
Hello,

we have a similar problem: ReadyNAS 2120 v2 hangs after changing USB 3.0 harddrive
- DaneA
  NETGEAR Employee Retired
  Dec 06, 2015
  Hi RC001,
  
  Were you able to update the firmware of your NAS to v6.4.1 as per response of mdgm unto you?
  
  Here is the link where you can download the latest firmware v6.4.1.
  
  Regards,
  
  DaneA
  
  NETGEAR Community Team
  - RC001
    Aspirant
    Dec 10, 2015
    Hello!
    
    Please see my last reply: https://community.netgear.com/t5/ReadyNAS-in-Business/ReadyNAS-2120-v2-hangs-after-changing-USB-3-0-harddrive/m-p/1011946/highlight/false#M4347
    
    Thank you!