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Rn314 no access past the boot up... "mount_block_root +1 e 9" huh? #26280310
The rn31400 ws up and running for a week,lovin it...Cannot login now, with any browser, having used correct password. Rebooted, shut it down, restart,no luck. Raidar did see the nas up to the time I tried to acces the boot menu per Netgear instructions. Attempted to reinstall OS v6.4.1 , boot menu gives a message "mount_block_root +1 e 9". System idles at this screen. Raidar does not see the nas, now, with or without drives .... Removed drives, rebooted, and have the same mesage. Tested the 3 Seagate drives with the Seatools/ short test and all passed. Installed one drive at a time/restarted..same message.
Seagate nas drives 3 X ST3000VN000 Raid 5_x-raid
win 7 x64.... backup files on aux drive ( this was not a Netgear backup process, just copies)
No power failures
No visible green light on the front.
Fan/ cooling/temps..... all were ok, fan working. If I need to post this somewhere else please let me know as I am knew at this and I am limited as to how this all works.
Thanks up front and Best to you in the New Year.
We've been able to confirm that this is a problem that should always be fixable with USB Boot Recovery. Not all USB keys are compatible so you may need to try a number of USB keys before you find one that works.
Please see this article: ReadyNAS OS 6: LCD says mount_block_root+1e9
There is a fix to prevent further cases of this issue. It is in the 6.4.2 firmware update which is now available.
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You should contact support.
Thanks for the quick come back. Looks that way to me also............ was hoping for a miracle....:
Hello mdgm...... wanted to say thank you for the quick come back on New Years Day and let you know how it went. I followed your advice and contacted support regarding my problem. Followed the on screen instructions, created a support ticket (just a few words stating problem) and sent it off. Checked my mail one hour later and "Matthew M.@support" had emailed me with the solution to my problem.."rn31400 won't enter bootup" . Matthew sent the following directions and also he included the link(s) which were a great help:
"Can you try USB Boot Recovery please: http://kb.netgear.com/app/answers/detail/a_id/29952/~/readynas-os-6%3A-usb-recovery-tool "
"Please try at first using 6.4.1 and if that does not resolve it, please see if it is any different if you put 6.4.2 beta on instead: https://community.netgear.com/t5/ReadyNAS-Beta- Release/ReadyNASOS-6-4-2-T59-Beta-1/m-p/999457#U999457 "I had read up enough to grasp the usb tool fix,,, but like a few other Newbies, it's about the data, my data, the data, man, am I going to lose my data? Afraid to wade in. HA ! (data was backed up before Fedex arrived with nas) . Matthew@support suggested that I try the usb tool and I did...thank you Matthew. OS 6.4.1 was reinstalled via usb thumb drive . Up and running in 20 min. caused sigh of relief. Didn't lose any files, data, etc.....looks the same as when it when down. Checked logs,nothing.
I updated the OS when I bought the RN314, at Christmas, but I noticed the system seemed a bit slow and quirky at times. Updating the OS over the net may or may not have been the problem but this reinstall (via thumb drive) has improved nas performance..working great.This is just a storage NAS at my home and I am finding it well worth the time and cash.. I recommed it. NETGEAR RN314
Win 7 x64 / Seagate ST3000VN000 x 4 (3tb) / Linksys WRT54GL /PSU Cyberlink
Couple of Newbie thoughts here......
1. Check on the forum for help...ask...people are willing to help
2. Follow suggestions from those who know....(after all, I did ask for help)
3. About Tech support, fill out a ticket, get that "case number" don't call or email
4. Read
5. Read more
6. Backup.backup.backup.
Thanks again to Matthew M. at NetgearSupport and mdgm.
Hi jakester,
Thanks for the feedback. For sure this post will help a lot of users who encountered the same problem.
Kind regards,
BrianL
NETGEAR Community Team
....and what do we do if the USB boot recovery doesn't work? Mine gets as far as "loading INITRD.GZ..........Ready" and stops.
Any ideas?
Try another USB stick.
For me, at least, it took a very old (and small) USB stick before the recovery would work.
Thanks for the advice. I've tried quite a few USB sticks. Most aren't recognised. The one that actually does mount loads the Linux kernel and initrd.gz then stops so I'm guessing it can read the stick.
Has anyone been able to isolate the USB issue? Is it a mounting problem (I suspect this is the case and it can't deal with proprietary drivers) or is it a problem reading files.
As stated above my NAS will mount one of the many USB sticks I have tried but stalls at “loading............initrd.gz”. I’m very familiar with Linux and am fairly certain that the USB volume is mounted and it can read at least 2 of the files. Has anyone seen anything similar?
Perhaps NETGEAR should publish a list of compatible USB sticks so that the pile of useless USB sticks I have on my desk won’t continue to grow. It also might save me forking out for more.There are a huge number of USB keys on the market and we can't keep track of them all. Please try some more USB keys JayMcc.
I assume you are following the instructions and using the USB Boot Recovery tool to create the USB Boot Recovery key?You don't need to keep track of them all, just the ones that work. I've spent almost 20% of the price of the NAS on USB sticks. Surely you could make some recommendations on which ones have worked or are most likely to work.
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