Forum Discussion

Aspirant

May 19, 2016

Solved

RN716 - Management service is offline (OS6.4.2)

Good afternoon all

I attempted to access my ReadyNAS RN716x this morning (as I normally do everyday) and was greeted with the error message that my device was not available.

It is not accessible in ReadyCloud nor using Raidar 6.1. When I attempt to type the IP address into my browser (I've tried several, IE, Chrome, FireFox) it tells me the site cant be reached. When I use the Raidar app and select Admin Page I'm told the same thing. I have read the KB pages on this issue but none seem to EXACTLY match my issue other than the fact I can't access the NAS. Any pointers or assistance would be greatly appreciated and thanks in advance.

Tips from other users

mdgm-ntgr
May 20, 2016
Your root partition is very full with a large MySQL database stored on the 4GB root volume.

I moved that over onto the data volume.

The LMS app is still using a few hundred MB of space.

13 Replies

kohdee
NETGEAR Expert
May 19, 2016
Management services is offline means that your ReadyNAS's database is not currently turned on. There's a few reasons why that could happen (like a full OS caused by an app, or for some reason, the database isn't started).

Try this:

http://IP_of_readynas/dbbroker?start_svc=readynasd
- mdgm-ntgr
  NETGEAR Employee Retired
  May 19, 2016
  If that does not resolve it then download your logs using RAIDar and send those in (see the Sending Logs link in my sig).
  - tlkohler
    Aspirant
    May 20, 2016
    When I attempt to download the logs thru RAIDar I receive the following: first a message box opens asking for login authentication. When I enter my username and password an error message box popps back indicating I did not enter a valid username or password.
    
    I rebooted my 716 xNAS and watched the RAIDar app while it was booting up. The status indciation changed from System starting up to Managemnt Service is offline. At this point I can not get access to anything from the RAIDar app.
- tlkohler
  Aspirant
  May 20, 2016
  Thanks you for the suggestion. I attempted http://IP_of_my_readynas/dbbroker?start_svc=readynasd in several browsers and none will display a page. I get "This site can't be reached. xxx.xxx.x.xxx refused to connect"