A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within the serial number range in the notice, please either download and install the add-on or perform the simple fan reversal procedure. We've seen a small percentage of our customers experiencing power supply failure and we want to avoid any downtime you may encounter due to an unnecessary RMA process.

If we don't care about the unit noise, is there a preferred solution between the fan reversal and the add on?

ggemelos wrote:If we don't care about the unit noise, is there a preferred solution between the fan reversal and the add on?We find the fan reversal solution to provide better cooling for the PSU. If you are adept at doing the fan reversal procedure, I would recommend that.

I checked and my serial number does not appear to be in the range. I did, however, recently replace my NV power supply with the fanless one.A few questions...Do I need to do anything?Can the power supply temperature be checked via FrontView?If the fan is reversed, won't it then be drawing dust directly in through the back, blowing it across the drives, and then depositing it on the back of the dust screen on the front grille?I was going to open a support ticket but never received the registration confirmation e-mail (tried two e-mail addresses). Thanks.

SJMarty wrote:I checked and my serial number does not appear to be in the range. I did, however, recently replace my NV power supply with the fanless one.A few questions...Do I need to do anything?Yes, since you've replaced with a fanless PSU, you should either install the add-on or reverse the fan.Can the power supply temperature be checked via FrontView?Unfortunately we don't have a sensor there.If the fan is reversed, won't it then be drawing dust directly in through the back, blowing it across the drives, and then depositing it on the back of the dust screen on the front grille?It's possible the dust may collect on the dust screen in the front and you would have to regularly vaccuum it or use an air spray occasionally to clear it -- similar to what you would do to the outside of the mesh when the fan pulling the air into the system. What you can do to avoid this is to remove the dust screen. Just open the door, use a needle or a tweezer to get ahold of the mesh and pull out carefully. This actually helps in lowering the disk temperature more, allowing the fan to operate at lower RPM longer before needing to kick it up due to heat.

After installing via local update and rebooting, I received this message in a pop-up window when I accessed via FrontView...This add-on (Enhance_NV_Thermal_Characteristics) does not apply to this system. [Thu Apr 19 21:25:53 EDT 2007]

Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

346 Replies

Replies have been turned off for this discussion

Ashwin1
Aspirant
Feb 22, 2008
chirpa wrote:
Ash, call the Support number I have listed below, give them your serial number and the PSU issue, they will setup an RMA for you.

Thanks Chripa! RMA process was very smooth. I hope to have the replacement very soon. I really appreciate your help.

Best wishes,
Ashwin Batish
chrislehr
Aspirant
Feb 23, 2008
I replaced my PSU in June and that one appears to have died now too. Powers on for a brief moment, lights flicker, and then it dies.

Netgear has no replacement units in stock, and it doesnt appear that I can extend an NV warrantty after the fact.

HELP!
gibsonmb
Aspirant
Mar 07, 2008
OK. My PSU has failed I think. Just get a little blue fick of the power light then nothing. How do I get a new PSU in the UK?

regards

Mike Gibson
chirpa
Luminary
Mar 07, 2008
gibsonmb wrote:
How do I get a new PSU in the UK?
Call support, 0870 112 1206
cycheng6868
Aspirant
Mar 15, 2008
Hi,

My Infrant NV+ is in the listed range and was bought in Hong Kong.

Does the RMA process for PSU replacement cover this as well?

I'm really worry on the issue since there are quite a number of reporting cases.

Francis
chirpa
Luminary
Mar 15, 2008
cycheng6868 wrote:
My Infrant NV+ is in the listed range and was bought in Hong Kong.

Call HK support at 800 964 605, and tell them your serial number is in range for the PSU.
cycheng6868
Aspirant
Mar 20, 2008
Hi, the service centre in Hong Kong, tech@netgear.com.cn, requested me to provide more information on this action. Grateful if you would clarify the issue with them.

I would like to add that the warranty of my NV+ has expired.

Francis
chirpa
Luminary
Mar 20, 2008
Did you get a case number when you spoke with them?
cycheng6868
Aspirant
Mar 20, 2008
Actually they don't. It seems they are not aware of the handling process.
cycheng6868
Aspirant
Mar 25, 2008
Hello,

Any update on PSU replacement process in HK please?

Francis

Forum Discussion

Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

346 Replies

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