Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

I have an older Infrant NV+ unit SN 000DA2012ACC that died today and I am wondering if its demise is consistent with a PSU failure. Today it didn't show up on my network, so I went to check on it. The LCD display on the bottom was lit, showing the available disk space, but the fan was not on nor any of the disk LEDs. I decided to restart it, but neither pressing or holding the power button had any effect. I then decided to disconnect the power, after reconnecting power and pressing the power button the LEDs blink once and thats it. Further pressing of the power button yields no response, but I am able to get them to blink again after disconnecting and reconnecting the power.

If this behavior is consistent with a PSU failure, is there a chance of me getting a replacement under warranty, or should I plan on buying a replacement myself.

Any insight would be appreciated......

The SN appears to be in range:

Start - 58552 553 470
Yours - 58552 560 332
End -   58552 573 952

I would contact support and see what they can do. Numbers are in my signature below.

I have a ReadyNAS NV with what appears to be a dead powersupply. It was purchased from Newegg.com in 2007 prior to Netgear acquiring Infrant. Upon calling Netgear support, the serial number / MAC Address (000D-A201-17D7) on my ReadyNAS wasn't allowing the customer support rep to register my device for support. I was asked to send an email to customer.service@netgear.com along with a photograph of the back of my ReadyNAS (w/ serial number) and my proof of purchase (Newegg Invoice). I sent the email as requested four days ago and have not received a response. Can someone please help me out with getting my ReadyNAS back on-line? Many thanks in advance for your help and support!

Update 12.22.2011 - I logged an online support case through the website and received assistance shortly thereafter. My power supply was replaced free of charge and I'm back up and running! Kudos to Netgear!

i too will be joining the club of dead Infrant power supplies in an NV+. Mine went today. The serial number is in the correct range and i have emailed customer.support@netgear.com with a picture of the unit back , the NewEgg receipt, and the details. i also tried to open a ticket but was unable to login and the password reset does not appear to be responding. i do have an account under the email .

i have another NV+ (Netgear branded) - is it possible to just move the disks over and have it come up without data loss ? or do i have to have the original unit working ?

Thanks for any help

Frank

degrub wrote:
i have another NV+ (Netgear branded) - is it possible to just move the disks over and have it come up without data loss ? or do i have to have the original unit working ?

Provided it's another NV+ (v1) and your disks are fine, yes. See http://www.readynas.com/kb/faq/boot/how_do_i_migrate_disks_over_from_an_existing_readynas_to_another

The newer one is a Netgear RND4210-100NAS. ser # 21S5195R500488
Looks like the RND4210 is a Version 2 from the current product listing. Is there anyway to tell for sure on the unit ?


Thanks !
Frank

Look at mdgm's guide:

http://www.rnasguide.com/2012/01/09/how ... -or-nv-v2/

The back panel layout will tell you.

Thanks ! V1 it appears to be. So a move is possible.

degrub wrote:
Thanks ! V1 it appears to be. So a move is possible.

Yes it's real easy--I just did it myself. Of course, there's always the possibility for problems, but hopefully you have a backup too.

Joy ! new PS on the way. Thanks Netgear support.

BTW, it appears that the email server for tech support may be blacklisted by AT&T/Yahoo ? All of the email from the password reset and from tech support was rat holed and never hit even my spam filter. Switched to a different email and no problem. i ran into this once before when i had a company trying to email me but their server was based in Thailand and AT&T/Yahoo had blacklisted those IP addresses as a spam source.