Forum Discussion

Tutor

Mar 31, 2019

Solved

Unable to activate password recovery on ReadyNAS OS6

I want to activate password recovery for Admin but the box to do that is grayed out and inactive. I have confirmed that email alerts is active and working. Any suggestions? I am on the latest firmware 6.9.5

Cz7gdmCan
Apr 14, 2019
I changed the email address for alerts but that didn't help. However, when I went to the admin settings screen and entered the old password and a new password to replace it, the password recovery box became usable. I have now been able to set up password recovery but only by changing my old password... Go figure.

Graham

3 Replies

Replies have been turned off for this discussion

Marc_V
NETGEAR Employee Retired
Apr 13, 2019
Hi Cz7gdmCan

Welcome to the Community!

Your Email alerts should have been setup properly and password recovery can be enabled.

Are you usong gmail!? Hage you tried setting up a diffetent email? If ot is still greyed out soing an OS reinstall migjht be suggested

HTH
- Cz7gdmCan
  Tutor
  Apr 14, 2019
  HI Marc,
  
  Thanks for the response. I did a firmware update and I am receiving email alerts so I will try a different email address to see if that helps.
  
  Graham
- Cz7gdmCan
  Tutor
  Apr 14, 2019
  I changed the email address for alerts but that didn't help. However, when I went to the admin settings screen and entered the old password and a new password to replace it, the password recovery box became usable. I have now been able to set up password recovery but only by changing my old password... Go figure.
  
  Graham