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Forum Discussion
Solved - Unable to select backup folders
Hi,
I have two ReadyNAS Duo v2's and One RN10200. They are all visible in ReadyNAS Replicate.
I am trying to set up Data Backup jobs but, I am unable to select either source or destination folders on the devices.
This as far as I can get;
I don't have any problems accessing the ReadyNAS's normally, other than that the RN10200 is slower to appear in Windows Explorer.
All are connected to the same router a Netgear R6250 as is the computer.
Can anyone through any light on this problem?
I have two ReadyNAS Duo v2's and One RN10200. They are all visible in ReadyNAS Replicate.
I am trying to set up Data Backup jobs but, I am unable to select either source or destination folders on the devices.
This as far as I can get;
I don't have any problems accessing the ReadyNAS's normally, other than that the RN10200 is slower to appear in Windows Explorer.
All are connected to the same router a Netgear R6250 as is the computer.
Can anyone through any light on this problem?
9 Replies
Replies have been turned off for this discussion
- No reply to "Need Immediate Help" enquiry from Netgear support! So sent again.
Anyone on here any ideas???
Still no reply from Netgear Support. - I have two 312 working perfectly up to September 2014 when backups started failing. I am having the exact same trouble as described by OP. Sent email message for Immediate Support from the Replication Portal with no response. Let's see if anyone at Netgear is reading this board and can help resolve the trouble. I am giving this until the end of November for a response before sending a direct message to the top.
- Tom, have you tried contacting our NETGEAR support team.
Also note that 6.2 is due for release soon. - I have exact the same problem: devices are shown in Replicate, but the shares are not visible anymore.
The Replicate jobs worked fine, until september/october 2014. Tried to contact NetGear support, but my support contract is not valid anymore.
Tried everything: latest firmware check (6.2.0 on the RN104 and RN102), reboots, re-register Remote and Replicate, etc, etc.
Nothing works, and as I see now on this forum, it looks like more users are facing this problem.
NetGear: what are you gonna do about this? - Attempts at tech support are coming up short.
My trouble is not being able to browse folders from replicate.readynas.com portal with primary user account.
What I have done to address this trouble are:
1. Reset password at remote.readynas.com
2. Update both ReadyNAS 312 to v6.2.0
3. Rebooted both ReadyNAS's
4. Disable Remote and Unregister Replicate User
5. Enable Remote and Register Replicate User
6. I can register the devices on the portal no problem
7. Not able to setup backup because device does not drill down through file shares
Work around.
Registering the devices to a different user name solves part of the problem. It points me to the source of the problem Netgear Replicate User Account.
When there is a problem with the primary user account what are my corrective actions?
Feedback.
There is an option to reset the account on the main replicate landing page, it allows for password change but no option to delete account. - Update:
Browsing shares works when I log into portal using Chrome.
When I attempt to browse share using IE v11 it does not work. - yes - this is a browser issue, I had the same with I.E 11
use Chrome - I am using Chrome Version 39.0.2171.95 m - works fine - Does selecting "Compatibility mode" in IE help?
StephenB wrote: Does selecting "Compatibility mode" in IE help?
Yes compatibly mode cured it.
Thanks
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