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Admin password no longer working Readynas 316 after firmware upgrade
I installed the latest firmware 6.9.3 Before that everything seemed fine. I did not notice anything because I was still able to access my shares. I noticed when I tried to log into the admin page on the device and it no longer accepted my admin password. It keeps going to the password recovery screen but that does not work either. I even tried to do a OS reinstall but when I get to the boot menu on the device the front panel freezes up and does not allow me to cycle through any options. It just stays all lit up and displays boot menu. At this point I removed all the data from this device and would even be willing to do a factory reset. But I cannot even get to that option. Any advice would be grateful Also I tried to contact Netgear but cannot locate a support # anywhere on their website. The website is really bad and it's like they don't want anyone contacting them. This is my 9th Readynas device .
Hi vinny718
I would also advise contacting NETGEAR with the issue you are getting.
You can login to your MyNETGEAR Account and start an online case or Chat.
Regards
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- Also this device is still under warranty so if anyone has a contact # to contact Netgear that would be very helpful. I have browsed the website for over 2 hours and cannot find a phone # to call or an email address for support. Thank you.
Hi vinny718
I would also advise contacting NETGEAR with the issue you are getting.
You can login to your MyNETGEAR Account and start an online case or Chat.
Regards
Thank you. I was on this page for awhile and cannot locate where I click to open a case with Netgear. Is there a URL? I am not sure if I am missing something but I do not see anything that says to open a support case.
Thank you. I was on this page for awhile and cannot locate where I click to open a case with Netgear. Is there a URL? I am not sure if I am missing something but I do not see anything that says to open a support case
Once logged in on my.netgear.com you can go to My Support then click on the Contact Support button.
I also sent you a private message.
Hope that helps!
Regards
Is it normal to be on hold with netgear for 3 1/2 hours? I am trying to open a case for my device that is under warranty and I have been on hold for 3 1/2 hours. I am afraid to hang up becasue I can't do this again. Is there a customer service email address? The link on the website to open a support case does not allow me to.
Since you said you are willing to do a factory reset, you can try these steps. If your problem is a full OS partition (one possibility with your symptoms), this will fix it.
First, remove all drives. Mark all positions for re-insertion in case the next step doesn't work.
Insert just a spare drive (contains no important data, not part of the current array) and see if the NAS will properly initialize and let you into the Admin screen. If it will, proceed to the next step.
Using a PC (and a USB to SATA dock or diretly connected to SATA) delete all partitions. Testing the drives at this point could also be useful. Then re-install all drives (order doesn't matter at this point) and it should re-initialize in factory default condition.
If the step with the single drive doesn't work, then re-install the original drives in the original order and wait to see what Netgear can do for you.
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